Lead Field Service Technician at Honeywell Technologies in Washington, DC

Job description

The Lead Field Service Technician is responsible for leading the installation, maintenance, troubleshooting, and optimization of Fire Alarm/Life Safety Systems. This role provides technical leadership to field teams, supports complex customer issues, ensures compliance with applicable codes and standards, and delivers exceptional customer service while driving operational excellence. KEY RESPONSIBILITIES Lead and perform complex field service tasks including installation, maintenance, and repair of Honeywell products and systems. Provide technical guidance and mentorship to junior field service technicians to enhance team performance and skills. Ensure compliance with company policies, safety regulations, and quality standards during all field service activities. Collaborate with internal teams and customers to resolve technical issues and improve service delivery. Document service activities accurately and report on service performance metrics. YOU MUST HAVE Completion of the NICET 3 Certification 5 years of programming experience utilizing Verifier or similar software. 5 years of experience in field service or technical support roles. 5 years of experience troubleshooting and resolving complex technical issues efficiently. 5 years of experience utilizing diagnostic tools and service management software to support field operations. 2 years of experience with AutoCAD, including the creation and revision of engineering, construction, or building automation drawings. 2 years of experience reading and interpreting technical drawings, specifications, and design documents. 2 years of experience coordinating drawing updates and maintaining accurate as-built documentation. WE VALUE Associate’s or Bachelor’s degree in Engineering, Electronics, or related technical field. Experience working in industrial automation or building technologies field service. Ability to work independently and as part of a team in a fast-paced, customer-focused environment. Strong problem-solving skills and a proactive approach to identifying and resolving issues. Familiarity with safety regulations and commitment to maintaining a safe work environment. Experience leading or mentoring technical teams in a field environment, ensuring high standards of service and safety compliance. ABOUT HONEYWELL TECHNOLOGIES Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy. Learn more ( https://www.honeywell.com/us/en ) THE BUSINESS UNIT Honeywell Building Automation (BA) is a global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally. To learn more, please visit click here . BENEFITS OF WORKING FOR HONEYWELL In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsid