LDC Deliver Operations Manager at Johnson & Johnson in Singapore

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Supply Chain Deliver Job Sub Function: Warehouse & Distribution Job Category: People Leader All Job Posting Locations: Singapore, Singapore Job Description: This position is a key contributor for warehousing and distribution activities for J&J Singapore across all MedTech franchises. This position is responsible for ensuring superior customer experience, adherence to compliance requirements and operational efficiency while managing the oversight of the 3PL activities and the distribution costs. She/he will be responsible for overseeing the implementation of the Supply Chain strategy for Singapore geography to support the new growth models and new customer facing initiatives. This position will be key in driving in improvement initiatives and distribution efficiencies, to further deploy the Singapore distribution strategy focused on bringing value to the customers, healthcare professionals and patients. customer experience, in line with the J&J Supply Chain strategy. He/She will interface with Deliver organization in the SEA and APAC regions for operations and capabilities support. Duties and Responsibilities: Warehouse & Distribution Oversee all the activities related to physical movement of product – freight, customs, warehousing, order processing and transportation. Accountable for value added services performed by the 3rd logistics provider like repackaging, promotional banding, relabeling, kitting etc. Act as SME for Singapore distribution in cross functional teams, local and regional. Responsible to prepare and monitor key performance measures like OTIF, OTS, Perfect Order, OS&D, Customer complaints, Distribution costs etc. Develop, implement and administer systems, procedures, and processes, and provide effective warehousing & distribution services to meet customer service levels. Lead and manage continuous improvement projects in light of the Singapore distribution strategy. Accountable for management of overall Distribution costs and CIP targets. Manage freight spend, audits freight bills for overcharge / discrepancies. Participate in development of GTM strategy and implement the GTM initiatives. Participate in tenders and negotiations with 3PL and distributor. Benchmark industry practices and implement improvements as appropriate. Quality & Compliance Activities Ensure all distribution activities comply with FCPA, HCBI, SOX guidelines, J&J Quality standards and local regulations such as customs and other trade compliance related matters. Work with quality team to meet quality requirements in Inbound and Outbound process. Work on creation, change management and timely closure of all quality related actions e.g. SOP, WI, NCR, Change control. Customer Service & Collaboration Lead the Order to Cash Team for Singapore to ensure superior customer experience by ensuring perfect order delivery – Correct order entry, On time delivery and place, damage free with proper documentation. Internal stakeholder management and resource management in providing timely responses to customer inquiries, logging and resolving customer issues (e.g. ensuring complaint logging, investigation and closure). Proactively find