L&D - Sales Enablement Training Coordinator at Celanese in Budapest

Job description

The L&D - Sales Enablement Training Coordinator is a strategic partner to functional teams and leaders in Customer Experience . This role is responsible for designing, leading, and continuously improving training and development programs that drive operational excellence and compliance. The Specialist ensures process governance, audit readiness, and capability uplift across CX functions. YOU will be involved in the following tasks Key Activities, Accountabilities and Results: Design, implement, and refine CX training programs for Customer Service, Logistics, and Import & Export, based on business needs and stakeholder input Lead the onboarding process for CX roles, ensuring consistency and measurable impact Conduct Learning Needs Analysis (LNA) and translate findings into actionable development initiatives Collaborate primarily with functional leaders (Customer Service, Logistics, Import & Export, OPEX) and secondarily with HR to align training content and priorities Develop and manage champions programs to foster peer-driven learning Provide guidance and approval for training materials, ensuring compliance and quality Oversee management of training-related documentation, knowledge capture and support audit processes Drive change management initiatives to embed new skills and behaviors across CX What YOU will bring to the team Critical Experiences: SAP - mandatory, Excel, SharePoint expertise - good to have Detailed process understanding in Customer Service, Logistics, and Import & Export Project management skills Stakeholder management across CX functions Experience in development and change management Process governance and audit readiness support Competencies / Behaviors: Strong communication and presentation skills Creativity and adaptability to change and new trends Sound judgment and sense of urgency Attention to detail Innovative and proactive approach Analytical skills Utilize new technologies to create effective training tools In exchange we offer YOU the following benefits Cafeteria Company health insurance Employee Referral Program (ERP) Rewards and Recognition Program Trainings Hybrid work schedule policy MOL Bubi program: available for employees for commuting to the office. MOL Bubi is a public transport service by BKK, which offers a quick and eco-friendly travel option in urban transport with 24/7 availability Healthcare week: Celanese Hungary is proud to have a full week every year dedicated to activities and lectures related to healthy living. The HealthCare Week’s aim is to call employees’ attention on living a healthy life and offering them solutions on how to start it. The programs of the week offers sport activities, advice on diets and also opportunities to take part on health checks regularly. Employees also have the possibility to undergo different examination financed by the company School starting benefit for parents: All parents with child(ren) studying in primary and secondary education in Hungary will receive this benefit once a year with the September salary Employee Assistance Program Fruits and vitamins Charity extra leave Doggy day: Celanese employees can bring their furry best friends to the office on a weekly basis. It is important for us that all of you feel comfortable on this day. That is why we created a policy for that About Celanese Celanese Corporation is a global chemical leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications. Our businesses use the full breadth of Celanese's global chemistry, technology and commercial expertise to create value for our customers, employees, shareholders and the corporation. As we partner with our customers to solve their most critical business needs, we strive to make a positive impact on our communities and the world through The Celanese Foundation. Based in Dallas, Celanese employs approximately 13,300 employees worldwide and had 2022 net sales of $9.7 billion. A