Launch Communications IT Support Analyst II at Blue Origin in Seattle, WA

Job description

Application close date: Applications will be accepted on an ongoing basis until the requisition is closed. At Blue Origin, we envision millions of people living and working in space for the benefit of Earth. We’re working to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our team of problem solvers as we add new chapters to the history of spaceflight! This role supports the development and operations of New Glenn, a single-configuration, heavy-lift orbital launch vehicle capable of routinely carrying people and payloads to low-Earth orbit, geostationary transfer orbit, cislunar, and beyond. Its first stage is fully reusable, and the vehicle was designed from the beginning to be human-capable. We are a dynamic team of collaborators, doers, and problem-solvers who are relentlessly committed to a culture of safety. This position will directly impact the history of space exploration and will require your commitment and detailed attention towards safe and repeatable space flight. Join us in lowering the cost of access to space and enabling Blue Origin’s vision of millions of people living and working in space to benefit Earth. As a part of a small, cross-functional team responsible for launch IT and communications infrastructure, you'll be instrumental in manufacturing integration and launch pad operations efforts for Blue Origin's first orbital class rocket. This is a hands-on position focused on supporting critical IT equipment and ensuring our internal customers receive the prompt and effective technology support necessary for building and launching rockets. Responsibilities include but are not limited to: Provide front line customer support for computer and communications systems. Deploy, support, and maintain mission critical IT hardware, including workstations, printers and other launch command/control assets. Identify sources of system degradation and mitigate, or provide detailed relevant data such as pcaps, quantitative data, and logs to network engineers for further triage. Generate and modify user accounts through standardized identity management tools such as Active Directory. Inventory management, including maintaining internal asset tracking tools, spares procurement, physical restocking, and deployment. Maintain network monitoring and administration tools. Support occasional overtime and overnight operations for test and launch campaigns. Occasional travel to support deployed ground systems infrastructure across the country. Minimum Qualifications: 3+ years of desktop support or NOC experience. Practical knowledge and experience with standard network protocols (DHCP, DNS, NPS, SQL, SMTP, NFS, etc.) Ability to climb ladders and work on elevated structures. Ability to lift and install heavy server and communications equipment. Excellent verbal and written communication skills. Prior experience operating and maintaining AV systems. Experience with Windows and Linux command line interface. Prior experience utilizing IT support documentation and workflow automation tools (JIRA, Confluence, ServiceNow, Remedy, SalesForce, etc.) Preferred Qualifications: Experience with launch vehicle, aircraft, or spacecraft manufacturing, integration, and test. Knowledge of industrial control system and managed network switches. Experience with simple scripting in Powershell, bash, VBA, python, etc. Familiarity with configuration management tools such as Ansible, Netbox, Puppet, SCCM, Chef, GitLab, Solarwinds NCM, etc. Base Pay Range for: WA applicants is $29.91 - $41.87 Other site ranges may differ Culture Statement Don’t meet all desired requirements? Studies have shown that some people are less likely to apply to jobs unless they meet every single desired qualification. At Blue Origin, we are dedicated to building an authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every desired qualification in