Lab Assistant (Lab Customer Service) at Henry Ford Health in Detroit, MI

Job description

Shift: Days Status: 40 hours per week Ready to be the backbone of our lab operations? Here's what you'll be doing: Master the Lab Flow: Process orders, track specimens, and manage materials with precision—you'll be the go-to person keeping everything moving smoothly Tech-Savvy Operations:  Navigate our information systems like a pro and operate laboratory equipment (including automation systems) to support our team's success Specimen Superhero:  Handle specimen and material pick-up, transportation, and receipt with care and accuracy—because every sample matters Customer Service Champion:  Interact with patients, lab staff, and caregivers with genuine professionalism and courtesy—you'll be the friendly face of our lab Follow the Playbook:  Execute established procedures consistently while working under regular supervision to ensure quality and compliance If you're organized, detail-oriented, and ready to make a real impact in a fast-paced lab environment, we want you on our team! EDUCATION & EXPERIENCE: High school graduate or equivalent required. Strong computer skills; Microsoft Office Suite or similar software. Experience in a medical setting, hospital or clinic laboratory preferred. Familiarity with medical terminology and human anatomy preferred. Candidate with college-level course work in science preferred. Ability to follow written and verbal instructions and demonstrate exceptional customer service skills required.