Knowledge Enablement Specialist at CACI in National Harbor, MD

Job description

Job Title: Knowledge Enablement Specialist Job Category: Training Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local * * * The Opportunity: CACI’s Knowledge Enablement Specialist supports a large IT contract team serving a federal government client. This role is responsible for developing, maintaining, and improving the customer’s knowledge management framework and supporting technical training-related initiatives. The specialist will support knowledge article lifecycle management, establish and maintain knowledge management standards, processes, templates, and governance; support the creation, review, and publication of knowledge articles; coordinate with stakeholders and knowledge article points of contact; and contribute to continuous improvement. This role will also support technical training documentation, intake processes, and communications. This role supports a large IT program and collaborates closely with internal stakeholder teams to enhance operational performance and service delivery Responsibilities: The candidate will work as the Knowledge Enablement Specialist on a large IT program supporting a federal government client. Typical responsibilities include but are not limited to: Responsibilities: • Support the knowledge management and technical training functions of a large federal government IT services contract. • Develop and maintain knowledge management documentation, process assets, templates, workflows, and training support materials. • Develop, update, publish, and maintain knowledge articles in accordance with approved formatting standards, naming conventions, taxonomy, and content governance practices. • Support phased updates to existing knowledge articles and ensure alignment with new standards and guidelines. • Maintain and update the master inventory of knowledge articles, including metadata fields, categorization, ownership, and status tracking. • Coordinate with knowledge article points of contact, authors, and stakeholders to confirm article validity, ownership, update requirements, and content priorities. • Draft and distribute stakeholder communications related to knowledge management priorities, content review cycles, process updates, and new team initiatives. • Develop and maintain knowledge management templates, standards, and reusable content blocks to improve consistency and usability. • Support the design, development, and maintenance of customer and internal training initiatives by developing, organizing, and maintaining training-related documentation, job aids, guides, and supporting materials. • Monitor and report on knowledge management activities, content status, and improvement opportunities to support customer expectations and operational effectiveness. Qualifications : Required: • Associates degree + 6 years of experience • Ability to obtain a DHS EOD clearance. • Strong writing skills, with the ability to create clear, concise, and engaging documentation. • Experience with ServiceNow Knowledge Management. • Proficiency with Microsoft 365 applications, including Teams, SharePoint, Word, Excel, PowerPoint, and OneDrive. • Excellent problem-solving abilities, structured thinking, and the ability to transform data into well-organized content. • Ability to gather, synthesize, and analyze information from various sources to develop comprehensive documentation. • Experience in Knowledge Management, technical training design/development, process documentation, content governance, and stakeholder engagement. • Experience developing and maintaining knowledge articles, SOPs, work instructions, job aids, templates, workflows, or related documentation. • Proficient in Microsoft Office Suite - PowerPoint, Word, Excel, Visio, SharePoint and Adobe Acrobat Pro. • Ability to work effectively both independently and as part of a team. • Ability to communicate clearly and professionally with stakeholders