Key Account Manager, North Vietnam - Cardiac Rhythm Management at Abbott Laboratories in Hanoi

Job description

JOB DESCRIPTION: ABOUT ABBOTT Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. WORKING AT ABBOTT At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to: Career development with an international company where you can grow the career you dream of. A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. Cardiac Rhythm Management (CRM) focuses on innovative technologies that help physicians diagnose, monitor, and treat patients with heart rhythm disorders (arrhythmias). Abbott's CRM portfolio includes pacemakers, implantable cardioverter defibrillators (ICDs), cardiac resynchronization therapy (CRT) devices, insertable cardiac monitors, and remote monitoring solutions designed to improve patient outcomes and quality of life. DIRECT REPORTING TO: Regional Business Manager JOB SUMMARY: Develop trust relationships with a portfolio of KOLs to ensure they become Abbott supporters Expand the relationships with existing customers by continuously proposing solutions that meet their objectives Act as a bridge of communication between customers, distributors and internal Abbott teams Provide technical support if needed Responsibilities Goals & Results Acquire a thorough understanding of KOLs’ needs and requirements Resolve any issues and problems faced by customers and deal with complaints to maintain trust Provides market, product and clinical insights to both customers and distributors Ensure the correct products and services are delivered to customers in a timely manner Prepare regular reports of progress and forecasts to internal and external stakeholders using key performance metrics Work with therapy development manager to Implement marketing strategies and programs Collect industry, market and competition intelligence and propose action plans Give business and product presentations to Abbott management/distributors and customers Maintain good networking with key stakeholders in Abbott, eg Regional marketing and Education teams, SEA product manager, Regulatory Affairs and Quality team, Compliance team Teamwork & Self Development Support and promote teamwork High level of knowledge in product and market related areas; keep abreast of current market dynamics and trends in the field Regulatory Work with product manager and local regulatory to prioritize and track product approval Measurement Monthly, Quarterly and Annual Plan achievements in revenue and operational margin Effectiveness of product launch – Quality, punctuality and market penetration Market share leadership QUALIFICATIONS: Bachelor Degree in Science/Life Science/Engineering A higher degree in Business Administration or other business-related degree is preferred 3–5 years of sales experience within medical device companies; exposure to a relevant product portfolio is preferred. OTHER FUNCTIONS AND RESPONSIBILITIES Handle and process customer complaints in timely manner and according to Abbott policy and requirement Execute the job responsibilities according to applicable standard operating procedures of Abbott Medical. Ensure applicable standard operating procedures of Abbott Medical are executed PERFORMANCE FACTORS: Focus on the Customer: Dedicated to meeting the needs of internal and external customers Deliver Results with Integrity: Meet commitments and produce the right results at the right time. Adhere to moral and ethical principles. Believable and trustworthy. Do what he/she says they are going to do Teamwork/Supporting our Colleagues: Collaborate with co-workers