Key Account Manager at Cencora in Shanghai

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Summary: The purpose of this role is to build a professional and strong relationship with the top and high potential clients within the country. This role will focus on developing a strong partnership with key decision makers and delivering solutions that are in line with the clients’ business needs and objectives. This will be achieved through internal collaborations with other departments and regions. Success in the role will be measured through the following results: Growth of account spend (revenue and margin) Retention of clients Successful value-add project outcomes Strong account strategy planning and execution Growth of Global Key Account spend globally (if applicable) Responsibility: Account Management Establish a strong and long-term relationship with key clients, spanning over multiple departments and stakeholders within the client’s organisation (ideally C-suites). Develop a full understanding of the clients’ and industry needs and anticipate future trends. Position oneself and the company as a trusted consultant to clients. Position solutions that will help the clients to achieve their goals and objectives. Manage the communication flow between the customer and internal teams by establishing a multi-departmental responsibility matrix (e.g. Responsible, Accountable, Consulted, Informed). Resolve any issues raised by the clients and collaborate with them to identify potential process improvements. Participate in Request for Proposal and contract negotiations and the setting performance level. Conduct regular formal business review meetings with key stakeholders and decision makers. Build a network in the industry by attending key national and local events. Collaborate with the marketing team to increase effectiveness of sales activities. Collaborate and coordinate global activities & peers when the client is recognised as a Global Key Account (if applicable). Project Management Liaise Customer Service and Operations functions in order to maintain the agreed performance level. Collaborate with Value Engineering and Customer Success Project team to identify and provide additional value services. Accountable for any process improvement projects and drive their progress internally. Strategy and Reporting. Develop an account strategy for each client containing meaningful, detailed and scheduled actions plans for the entire fiscal year, using the company standard platform such as Product Approval Sheet and salesforce. Present monthly and annual updates to the business, of key account activities, action plans and anticipated changes. Proactively analyse client data in the context of the wider industry trend. Administration & Training. Maintain up to date client information and logging of all activities into Salesforce. Compliance with prescribed quality standards and issues as per ISO 9001/ISO14001. Complete all training assigned to them by the required deadline. Team Development. Coach and mentor junior business development/field sales team as a senior expert. Travel - This role will involve travelling for face to face meeting at client sites. . Education: Bachelor's degree in business administration, sales, marketing, communications, or a related field, or equivalent experience required. Bachelor’s degree in related field, MBA a plus Experience: 4+ years of experience in sales, account management, business development, or a related field required. Certifications in sales or account management, Customer Relationship Management platform such as Salesforce, HubSpot, or equivalent preferred. Extensive industry experience and knowledge. Logi