Key Account Executive at RSM in Toronto, ON

Job description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. The Key Account Executive - Canada is accountable for protecting, deepening and expanding a portfolio of existing Canadian client relationships across industries. The role develops executive relationships, translates client priorities into coordinated account strategies, and connects clients with the breadth of RSM Canada assurance, tax and consulting capabilities. Working in close partnership with engagement leaders and Canadian industry and service specialists, the Key Account Executive orchestrates a consistent client experience, identifies appropriate cross-service opportunities, supports retention and profitable growth, and brings relevant Canadian market, regulatory and business insights to each relationship. Responsibilities: Strategic account leadership and planning Develop and maintain account plans for assigned Canadian key accounts, including client priorities, relationship maps, service footprint, retention risks, whitespace opportunities and coordinated actions. Partner with client service leaders to establish account objectives, governance, meeting cadence and measures of progress that support the overall client relationship. Lead periodic internal account reviews with assurance, tax, consulting and industry specialists to align on client needs, opportunities, delivery considerations and next steps. Coordinate national and cross-border resources where client operations or priorities extend beyond Canada, while keeping Canadian relationship ownership and client context clear. Client relationship management and retention Serve as a senior relationship connector for assigned accounts and build trusted relationships with executives and key stakeholders across functions, business units and Canadian locations. Maintain a disciplined client-contact cadence, including executive check-ins and structured business reviews, to understand priorities, assess relationship health and reinforce value delivered. Anticipate renewal, satisfaction or service concerns; coordinate timely interventions with engagement and service leaders and follow through on agreed actions. Promote client advocacy, referrals and appropriate thought-leadership participation in collaboration with client service and marketing teams. Account growth and cross-service expansion Identify, qualify and advance opportunities within existing accounts by connecting business issues to relevant RSM Canada assurance, business tax, financial consulting, managed services, management consulting, risk consulting, sustainability, transaction advisory, private company and public company services. Create client-specific value propositions and coordinate discovery, solution design, proposal development and executive presentations with the appropriate service and industry professionals. Expand relationships responsibly by prioritizing client need, service fit, independence requirements, delivery capacity and long-term relationship value. Maintain a current opportunity pipeline and communicate forecast assumptions, dependencies, risks and next actions. Industry and Canadian market insight Develop working knowledge of the sectors represented in the assigned portfolio and bring relevant Canadian economic, operational, tax, regulatory, technology and workforce considerations into account conversations. Use RSM Canada industry and service insights to prepare tailored points of view for clients across sectors such as financial services, asset management, automotive, busi