ITIL Automation / Orchestration Engineer at General Dynamics in Any Location

Job description

Type of Requisition: Regular Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Data Science and Data Engineering Job Qualifications: Skills: Automation Technology, Business Process Automation, DevSecOps, IT Service Management (ITSM), Scripting Certifications: None Experience: 8 + years of related experience US Citizenship Required: Yes Job Description: GDIT is seeking an ITIL Automation / Orchestration Engineer to streamline and modernize service delivery across ITSM platforms. You will design automations, integrate systems, and build orchestration workflows that accelerate mission outcomes and reduce operational friction across Defense programs. How You’ll Make an Impact • Build automated workflows that streamline ITIL/ITSM processes (Change, Incident, Request, CMDB, etc.). • Integrate platforms such as ServiceNow, cloud services, monitoring tools, and DevSecOps pipelines. • Develop reusable automations that reduce toil and improve service quality across the enterprise. • Collaborate with service owners to translate ITIL processes into actionable automated workflows. • Implement orchestration that connects infrastructure, applications, and support systems. • Contribute to broader modernization initiatives by standardizing automation best practices. What You’ll Need to Succeed Required • Strong experience with ITSM platforms (ServiceNow preferred). • Hands‑on experience building automations, REST integrations, and workflow orchestration. • Solid understanding of ITIL processes and service management fundamentals. • Strong scripting skills (Python, JavaScript, PowerShell). • Experience integrating cloud platforms, monitoring tools, and CI/CD systems. • Ability to work across teams to define automation needs and deliver practical solutions. • US Citizenship Required • Candidate must possess active SECRET clearance, and the ability to obtain TOP SECRET/SCI. Bachelors and 8 years of progressive work experience. Preferred • ITIL Foundation or higher certifications. • Experience with ServiceNow Flow Designer, IntegrationHub, or similar tools. • Experience with enterprise architecture, CMDB design, or process optimization. Location & Travel Remote Travel Expected=25% The likely salary range for this position is $144,500 - $195,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: 10-25% T elecommuting Options: Remote Work Location: Any Location / Remote Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package