IT Support Analyst II at Iovance Biotherapeutics in Philadelphia, PA

Job description

About Iovance Biotherapeutics, Inc. Iovance Biotherapeutics , Inc. is the global leader in innovating, developing, and delivering tumor infiltrating lymphocyte (TIL) cell therapies for patients with solid tumors. Amtagvi® (lifileucel) is the first FDA-approved, one-time treatment for previously treated advanced melanoma, now approved in three global markets and available at more than 95 authorized treatment centers. The Iovance TIL platform spans registrational trials and next-generation programs in additional solid tumors, including gene-edited and IL-12 tethered TIL therapies, next-generation IL-2, and precision immuno-oncology approaches. As the first and only company to take TIL therapy from concept to a broadly accessible commercial treatment, Iovance operates as an end-to-end cell therapy company, anchored by fully owned, centralized U.S.-based manufacturing that is scaled to serve thousands of cancer patients worldwide each year. For more information, please visit www.iovance.com . Amtagvi® and its accompanying design marks, Proleukin ® , Iovance ® , and IovanceCares™ are trademarks and registered trademarks of Iovance Biotherapeutics, Inc. or its subsidiaries. All other trademarks and registered trademarks are the property of their respective owners. Information on Iovance’s broad, industry-leading patent portfolio is available on the Intellectual Property page on www.iovance.com . Overview The IT Support Analyst II will play a key role in supporting on-site Iovance staff in Philadelphia, as well as other U.S.-based Iovance offices remotely. The ideal candidate will bring strong troubleshooting, communication, and customer service skills to help resolve IT helpdesk tickets and maintain reliable end-user technology across the organization. **Please note that this position is fully onsite at our Manufacturing Facility** Essential Functions and Responsibilities Provide support for the following (but not limited to) systems/infrastructure: Laptops and desktops, hardware, printers, scanners and other computer peripherals Zebra printer support. Out of the box calibration and troubleshooting daily issues. Audio/Video conference room equipment, telephone systems, meeting software, messaging and collaboration tools. Zoom Room support. MS365 suite. including Sharepoint, permissions and access management Support for network devices such as routers and switches, firewalls, racks, cabling, etc. Mobile devices management and troubleshooting Experience with Microsoft Intune, including managing, enrolling, and troubleshooting corporate devices through Intune. Support IT needs in Labs Support Executives IT needs Manage the ticketing queue for assigned tickets Perform mobile device (Android/IOS) troubleshooting and management. Produce and maintain documentation and asset management data for hardware and software. Conduct new hire orientation/ basic IT training and ensuring timely completion of offboarding Provide IT support for Town Halls, critical meetings, audits and All Hands events. Perform application installation and support for common IT applications Manage computer imaging and patching operations to ensure compliance with company policies Produces reports on IT operations, ticket metrics, and asset inventory Liaise with third-party vendors for procurement and timely delivery of IT equipment. Translate technical concepts into clear, easy-to-understand language for end users. Provide status and completion updates to supervisors and end users via email, chat, or in-person communication Collaborate with vendors to streamline support processes and drive operational efficiencies Must adhere to Iovance Biotherapeutics’ core values, policies, procedures, and business ethics. Perform miscellaneous duties as assigned. Travel Up to 5-10% travel may be required. Required Education, Skills, and Knowledge 2+ years of experience in providing IT Helpdesk support in a fast-paced business environment. Ability to lift/move computer equipment weigh