IT Solutions Analyst Lead at Mosaic in Tampa, FL

Job description

The Mosaic Company (NYSE: MOS) is the world’s leading integrated producer of concentrated phosphate and potash—two of the three most important nutrients in agriculture. We employ more than 13,000 people in six countries to serve farmers all over the world. Our Headquarters is in Lithia, Florida with operations throughout North America (U.S./Canada) and South America. At Mosaic We Help the World Grow the Food it Needs - Apply today and join our team! The IT Solutions Analyst Lead is responsible for leading the deployment, maintenance and improvement of business applications and systems including estimates, designs, configuration/development, deployments, meeting timelines and quality standards. In addition, this person will provide technical leadership for Commercial technology platforms, including Salesforce Experience Cloud, Sales Cloud, Service Cloud, and Agentforce. This role partners with other teams for platform strategy and solution architecture while driving delivery execution and continuous improvement initiatives that enable customer engagement, sales effectiveness, and service excellence across global Commercial operations. The individual will partner closely with business and technology stakeholders to define roadmaps, evaluate emerging capabilities, deliver scalable solutions, and lead the adoption of AI-powered experiences, intelligent automation, and Agentforce-enabled digital agents that support the organization's future growth objectives. What will you do? Lead the deployment, maintenance, enhancement, upgrade, and troubleshooting of Salesforce Experience Cloud, Sales Cloud, Service Cloud, Mobile, Agentforce, and related Commercial business solutions. Lead assigned portions of and participate in the analysis, prioritization, design, and documentation of business requirements, technical specifications, data mappings, diagrams, process flows, user stories, and acceptance criteria for developers, administrators, Agentforce builders, and testers to follow. Translate business and non-technical requirements into scalable technical specifications, solution designs, Agentforce use cases, and measurable outcomes. Lead/Partner on the setup, configuration, development, and technical implementation of Salesforce and Agentforce solutions, including Lightning Web Components, Apex, Flows, security models, responsive designs, and mobile-first user experiences. Apply and enforce best practices for scalability, security, supportability, maintainability, performance, reuse, data governance, and responsible AI. Partner with other teams to maintain overall solution architecture, integrity, reliability, and alignment across Salesforce Experience Cloud, Sales Cloud, Service Cloud, Mobile, Agentforce, and connected enterprise platforms. Evaluate requirements and define solution capabilities, limitations, dependencies, risks, and appropriate approaches using platform configuration, custom development, automation, AI-assisted capabilities, and integrations. Work with System Architects, Security, Data Governance, Integration, and application teams to ensure Salesforce and Agentforce solutions align with the organization’s technology stack, architecture standards, access controls, responsible AI principles, and applicable compliance requirements. Lead as assigned and partner with other teams for the evaluation, design, configuration, testing, deployment, and support of Agentforce use cases, including agent topics, instructions, actions, grounding, permissions, guardrails, monitoring, and human handoff or escalation patterns. Communicate solution context, design decisions, technical tradeoffs, and implementation intent while aligning Product Owners, business stakeholders, developers, administrators, QA resources, Agentforce builders, and vendors on the technical direction. Work with vendors and suppliers to evaluate solution and service options, ensuring business, technical, security, integration, support, and AI governance requirements ar