IT Service Delivery Coordinator at The University of Texas at Austin in Main Campus, UT

Job description

Job Posting Title: IT Service Delivery Coordinator ---- Hiring Department: University Development Office ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Exempt from FLSA ---- Earliest Start Date: Immediately ---- Position Duration: Expected to Continue ---- Location: UT MAIN CAMPUS ---- Job Details: About The University of Texas at Austin What starts here changes the world. The University of Texas at Austin, founded in 1883, ranks among the 40 best universities in the world with top national programs across 19 colleges and schools. By creating educational opportunities for all and leading cutting-edge research at scale, the University fosters positive social change, technological advancement, and economic progress showing the world that change really does start here. Following our 10-year strategic plan, UT will become the world’s highest-impact public research university, unleashing knowledge, opportunity and innovation from the heart of Texas. Learn more about UT’s mission and values , leadership and Change Starts Here strategic plan . Why Join Texas Development? The University of Texas at Austin is on the front lines of the future: sparking the imagination, driving discovery and transforming lives. And it’s only possible because generous supporters believe in the power and promise of our state’s flagship university to change the world. Together, through one of the largest fundraising efforts in our state’s history, we will support our people, amplify the unmatched potential of our place, and lead innovation through world-changing pursuits. With nearly $5 billion raised over the past six years, Texas Development is quickly becoming one of the best fundraising programs in higher education. Texas Development is a dynamic community of more than 450 fundraising professionals across the Forty Acres. We strive to reach the highest levels of achievement and success in all that we do by creating meaningful and powerful experiences for our donors. Join us and change the world . Benefits The University provides a competitive benefits package that includes insurance and retirement benefits in addition to other programs and services. Texas Development supports growth by offering professional development opportunities that help every team member accomplish their goals, enrich their skillset and deepen their engagement with UT. Purpose Reporting to the Senior Information Technology Manager for Salesforce and Application Support team within Advancement Data Operations (ADO) in the University Development Office (UDO), the IT Service Delivery Coordinator coordinates the planning, sequencing, and delivery of work for the team and, in partnership with fellow coordinators and team leads, across ADO teams. The IT Service Delivery Coordinator partners with ADO team leads, technical staff, and UDO stakeholders to ensure work is well defined, properly sized and assigned and delivered on time, within the ADO service delivery framework and in alignment with ADO work management standards. Responsibilities Coordinates the intake, readiness, sizing, assignment, and tracking of work for the assigned ADO team(s) in ADO’s work management systems (currently including Jira, ServiceNow, and Salesforce Cases), following the work management standards established for ADO. Reviews work items to confirm they contain what technical team members need (clear description, acceptance criteria, dependencies, and required approvals or sign-off) before work is assigned, and returns incomplete items to the requester for clarification. Partners with team leads and technical staff to size work, balance assignments against available capacity, and raise resourcing conflicts and delivery risks to the team manager. Monitors work in progress, follows up on blocked, overdue, and stalled items, verifies that work is completed, and maintains work item hygiene including status, ownership, priority, dates, and closure. Sets up and facilitates sp