IT Project Manager at Northwest Natural Holding in Portland, OR

Job description

IT Project Manager Non-Union Position PMO Foundational IT Service Delivery; Portland, Oregon (US-OR) Hybrid schedule available for Oregon & Washington residents. Regular FT, Exempt Posting # 5546 About Us: At NW Natural, we offer more than rewarding career opportunities and a vibrant, inclusive work culture. We invite you to join us in providing safe and reliable utility services and renewable energy to better the lives of the communities we serve. Our vision is to be the leader in service excellence, innovation and environmental stewardship for our customers, while building on our strengths as a trusted energy provider and environmental leader for our industry. In addition to environmental stewardship, we’re also deeply committed to Diversity, Equity and Inclusion at NW Natural. Our DEI Council started 21 years ago, and today we continue to foster a culture where all employees can experience a sense of belonging, shared purpose and possibility. NOTE: This hybrid position is based at our headquarters in downtown Portland, Oregon. Candidates must reside within commuting distance of the office or be willing to relocate to the Portland metropolitan area. Employees are required to work onsite Tuesdays through Thursdays each week, with remote work flexibility on Mondays and Fridays, subject to business needs. This schedule supports collaboration, connection, and team engagement while providing flexibility for focused remote work. The Role: This role is for an Infrastructure, Network, Service Delivery, Strategy and IT Planning (INSD) program/project manager. This role works collaboratively with procurement, accounting, finance, engineering, IT&S, facilities and external vendors and partners to successfully deliver projects at NW Natural. This role will serve as a subject matter expert on PMO processes, tools, and deliverables to support other procurement resources operating in a project management capacity. This role will also actively participate in identifying, assessing, and implementing process improvements within the PMO. The position requires: Infrastructure & Network Delivery Experience – Proven experience managing projects involving core IT infrastructure (servers, data centers, cloud platforms), network upgrades (Hypervisor VMs, firewalls, VPNs), and coordination with infrastructure and network engineering teams to deliver secure, reliable solutions. Cybersecurity & Risk Awareness – Hands-on experience leading projects with security implications, including identity and access management, network segmentation, endpoint security, compliance-driven initiatives, and close coordination with cybersecurity and risk/compliance teams. Service Delivery & Help Desk Integration – Experience delivering projects that impact end-user support, including Service Desk/ITSM tools, operational readiness, incident/change management alignment, and smooth transitions from project delivery into steady-state support. Cross-Functional & Operational Leadership – Demonstrated ability to lead cross-functional teams (Infrastructure, Network, Security, Service Delivery), manage vendors and contractors, handle operational constraints, and communicate clearly with both technical SMEs and executive stakeholders. Day to Day: Responsible for driving assigned projects throughout all project phases from initiation, through close, in accordance with the PMO’s project delivery process and best practices. Build strong relationships with the project team, sponsors, stakeholders, vendors and leadership, escalating any issues thoughtfully and proactively. Lead the project intake process within PMO project management tool and obtain all required stakeholder approvals. Work with the project team to establish accurate project goals, scope of work, budget, and schedule. Oversee project team and external consultants throughout the project lifecycle and ensure deliverables are completed to NWN’s standards of accuracy and quality. Periodically work with the project team and