IT Operations Engineer - SAP BTP at Shell in Bangalore RMZ-ECO WORLD

Job description

, India Job Family Group: Information Technology (IT) Worker Type: Regular Posting Start Date: September 29, 2026 Business Unit: Projects and Technology Experience Level: Experienced Professionals Job Description: Shell began operations in India more than 80 years ago. At Shell India, we invest in our people through our industry-leading development programmes, which sees our employees thrive and gain access to experts on a local and global level. To date, we have invested more than US$ 1 billion already in India’s energy sector alone, in socially and environmentally responsible ways. Shell is the only global major to have a fuel retail license in India. The Powering Progress strategy launched early 2021 confirmed the strategic position of the IT Bangalore hub in the energy transition journey. Shell continues the investment in the hub to support the S/4 journey for its key ERP SAP systems. What’s the role The IT Operations Engineer will become a key player in operating Shell’s central SAP Business Technology Platform (BTP). You will work together with Service Management teams to deliver stable, reliable and secure application and infrastructure services to business end users. The tasks will be done in close cooperation with Application Support colleagues, Project Delivery team (CoE) and infra suppliers and vendors primarily SAP. As an BTP Operation Engineer, you are responsible to help resolve issues ensuring business continuity for Shell’s BTP Landscape. The role offers the opportunity to upskill in SAP’s latest BTP technology to investigate operational BTP platform issues, determine root cause and to define and implement fixes to restore the service. The team works as a DevSecOps team and is connected to the SAP ART. You will be working in one of our value streams. What you’ll be doing You will support the BTP Operations Landscape Manager to analyze and resolve operational incidents: Provide second line operational IT support for BTP including ticket resolution on BTP Work on incidents raised against the BTP platform Work on problem tickets to find a root cause of a problem or incident. Help in automating tasks using java or python scripting Executing requests to deliver new demands from customers Maintain Azure VM’s that run BTP connectivity services Be involved in delivering new capabilities on the BTP platform Analyze complex business processes, conduct workshops to gather, evaluate, document business needs, critical requirements and translate these into functional specifications Support incidents per Business Service Level Agreement (SLA). Resolve escalated multi-discipline technical application and infrastructure incidents end to end per business SLA. Cooperate with support and project management teams on technical feasibility and considerations, prepare detailed technical plans, evaluate test results and to ensure supportable solution is being deployed by the projects Hand-on experience on the technical and business aspects of configuration management, system security requirements, the operations and maintenance of systems being supported and proposed system recovery procedures. Identify opportunities for continuous improvement and provide feedback on the delivered service from suppliers What you bring Bachelor’s in Technology or related degree with minimum 5 years experience in the industry Understand the SAFE ways of working and have experience to work in an agile way Have knowledge of scripting languages and automation Have knowledge how to run Infrastructure as a code (Terraform, Azure Power Platform) Knowledge of platforms like Azure, AWS or BTP Concepts of microservices and/or containers (Docker, Kubernetes) Conceptual understanding of networks (routers, firewalls, ip networks) Concepts of SDI integration with SCP and other source systems Concepts of CPI development & trouble shooting Fiori Configs for SAP BTP/SCP CF End-user Management in SAP BT Understand OSI model (application vs network) Understand API’s and m