IT Intern – Gadget & Tech Support Operations at Instawork in Bengaluru

Job description

Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works. Rig / Productivity Team - Intern Function: Operations – Rig Data Processing & Productivity Work Mode: On-site Shift: 9:00 AM to 6:00 PM Role Overview The Rig / Productivity Team is responsible for ensuring that recorded field data is uploaded, reconciled, validated, and made ready for reuse. The role combines two critical functions: processing SD card data and reviewing recorded videos to determine whether the data is valid. The team ensures that every uploaded batch is accounted for, SD cards are returned to inventory within the expected turnaround time, and valid-data assessments are completed accurately. No shortcuts in data handling, no unexplained pending work, and no compromise on data quality. What You'll Own - Rig: Complete the upload-to-return cycle for SD cards, ensuring data is uploaded successfully before cards are formatted and returned to inventory. - Productivity: Review recorded videos and accurately determine valid vs. invalid data. - Maintain complete visibility of pending work, turnaround time, and any data-related issues. - Ensure that every batch is processed in the correct sequence and that no data is skipped or misrepresented. Key Responsibilities 1. SD Card Data Processing & Upload - Receive reconciled SD cards from the inventory team. - Upload recorded data to the cloud as per the defined process. - Verify that uploads are completed successfully before proceeding to formatting. - Track uploaded, pending, and failed uploads. - Report any corrupt cards, upload failures, or other data-related issues. 2. SD Card Formatting & Return to Inventory - Format SD cards only after successful upload confirmation. - Ensure formatted cards are returned to inventory on the same day. - Maintain accurate records of cards processed, formatted, and returned. - Follow the complete upload → format → return sequence without skipping steps. 3. Video Review & Valid-Data Assessment - Review recorded videos to determine whether the data is valid. - Identify and record valid vs. invalid data accurately. - Track videos checked against pending videos. - Maintain valid-data percentages at card and batch level. - Escalate unclear or questionable data for further review. 4. Reconciliation, Tracking & Reporting - Maintain daily visibility of SD cards and batches across the processing cycle. - Track turnaround from reconciled → uploaded → formatted → returned to inventory. - Maintain clean and complete Google Sheets trackers. - Report pending work, delays, and card/data errors. - Ensure all uploaded batches are accounted for and their validation status is recorded. 5. Process Discipline & Quality - Follow the defined upload, formatting, and video-review processes consistently. - Avoid skipping, rushing, or incorrectly marking data to clear backlogs. - Maintain accuracy during repetitive, high-volume video review. - Ensure that data handling and reporting remain honest and traceable. Skills & Requirements Mandatory - Basic computer knowledge and familiarity with Google Sheets. - Comfortable handling SD cards, card readers, and computer-based data transfers. - Ability to follow technical processes and checklists accurately. - High attention to detail and accuracy. - Ability to perform repetitive video review without compromising quality. Preferred Experience in data processing, video review, quality checking, or operations. Familiarity with SD cards, file transfers, cloud uploads, or basic hardware handling. Experience working with trackers, batch processing, or data validatio