IT Infrastructure Support Specialist at Polaris in Fernley, NV

Job description

At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE. Position Overview: The IT Infrastructure Support Specialist deploys and supports the systems and technologies used by employees across corporate offices, manufacturing facilities, and distribution centers in a global enterprise environment. You will provide responsive end-user support while helping maintain reliable devices, applications, accounts, and workplace technology. The role also serves as a local hands-on resource for corporate tier 3 IT teams and supports Worldwide Service Desk initiatives. This position offers broad exposure to enterprise infrastructure across office, warehouse, manufacturing, and distribution environments. Key Responsibilities: Assess and prioritize daily work based on outstanding Worldwide Service Desk issues. Record tickets and track time in ServiceNow, the IT service management solution. Provide rapid-response technology support for users at distribution centers, corporate offices, and manufacturing facilities. Support laptops, desktops, handheld barcode scanners, custom workstations, label printers, and other proprietary technology. Support Windows-based operating systems, Microsoft Office applications, and other commercial and internally developed software packages. Administer Active Directory and Microsoft 365 user and end-user system objects. Provide local hands-on support to corporate tier 3 IT teams, including problem reporting and resolution across supported locations. Maintain ongoing computer refreshes and equipment setups. Create documentation, standard work, and knowledge base articles. Serve as a local resource for Worldwide Service Desk projects. Participate in after-hours on-call support as required. Desired Competencies: Technical / Functional Expertise: You apply the required technical or professional knowledge to perform your role effectively and stay current within your area of expertise. Problem Solving: You identify issues, assess root causes, and implement practical solutions that balance speed, quality, and risk. Customer Focus: You prioritize the needs of internal or external customers and use feedback and data to improve outcomes, processes, or experiences. Qualifications: A 2-year technical degree or equivalent experience is preferred. A minimum of 1 year of experience working in an enterprise help desk setting is preferred. Knowledge of modern computer hardware, wired and wireless networking, handheld barcode scanners, IP phones, printers, and peripheral computer equipment is preferred. Knowledge of Windows 10, Windows 11, and macOS. Experience configuring and maintaining laptops and desktops in an enterprise environment is preferred. Experience with Microsoft Office, specifically Outlook, Word, Excel, and PowerPoint. Ability to work independently and collaboratively with remote peers. Excellent communication and customer service skills. Manual and physical dexterity, including the ability to lift equipment weighing more than 40 pounds. Ability to work in warehouse, office, and manufacturing environments. This position is not eligible for sponsorship. To qualify for this position, former employees must be eligible for rehire, and current employees must be in good standing. We are an ambitious, resourceful, and driven workforce, which empowers us to THINK OUTSIDE. Apply today! At Polaris we put our employees first, by offering a holistic approach to their health and financial wellbeing. Polaris is proud to offer competitive compensation, including a market-leading profit-sharing plan that is fundamental to our pay-for-performance culture. At Polaris, employees are owners of the company through company contributions to our Employee Stock Ow