IT Application Analyst at Millerknoll in Zeeland, MI

Job description

Why join us? Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone. GENERAL PURPOSE Serves as an IT Application Analyst for a suite of order management applications, including custom-built AWS applications for order management and quoting, address validation and payment services, and a contract management application entering a period of modernization. Primary emphasis is on quoting and contract management. Translates business needs into sound technical designs, partners closely with developers and business stakeholders, and provides advanced application support. Documentation is a key deliverable of this role: solution designs and support processes are written in enough detail that other team members can confidently serve as a backup, and that AI and other emerging technologies can be used effectively. ESSENTIAL FUNCTIONS Serves as the application analyst for assigned order management applications, developing a working understanding of each application's functionality, interfaces, and dependencies. Creates and maintains solution design documentation in Confluence, including architecture, data flows, integrations, business rules, and key design decisions, at a level of detail that allows others to understand, support, and enhance the solution. Documents the processes used to support users, including runbooks, troubleshooting steps, common issues and resolutions, and escalation paths, so that other team members can serve as a backup. Understands the technical design of the custom-built applications well enough to hold informed design conversations with developers, constructively challenge approaches and estimates, assess the impact of proposed changes, and write clear, complete Jira stories with well-defined acceptance criteria. Translates business needs and processes into technical designs and requirements, collaborating with business partners, developers, architects, and infrastructure teams. Supports the lead of the contract management modernization effort by contributing to requirements, process design, and solution evaluation, and serves as a trusted advisor on tradeoffs such as fit, integration, cost, risk, and maintainability. Provides application support by triaging, troubleshooting, and resolving incidents and service requests, writing and running SQL queries to investigate data issues, working with developers to identify root causes, and participating in support coverage as defined by the team. Uses AI tools to accelerate analysis and the creation of requirements, user stories, test scenarios, and documentation, and reviews and corrects all AI-generated content for accuracy and completeness. Documents and maintains AutoSys jobs and the dependencies between applications, integrations, and scheduled jobs, including purpose, schedule, upstream and downstream impact, and interfaces. Shares knowledge, cross-trains teammates, and continuously improves documentation standards and support practices to reduce reliance on individual subject matter experts. Follows established IT processes, standards, security practices, and change management procedures; exercises independent judgment; and seeks approval before implementing changes or releasing work output. Presents work output, technical information, and recommendations clearly and concisely for the intended audience. Performs additional responsibilities as needed to achieve business objectives. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability require