Intake Specialist - Mercy OKC - Full Time - Evenings at Mercy in Mercy Hospital City, OK

Job description

Find your calling at Mercy! Provides mental health and substance abuse assessments for patients presenting to the emergency department, Intake department or other areas of the hospital; pre-certification of insurance, crisis intervention and referral to community resources. Performs duties and responsibilities in a manner consistent with our mission, values, Mercy Service Standards and NASW Code of Ethics. Position Details: Intake Specialist (Evening Shift) Shift: 3:00 PM - 11:00 PM, every other weekend At Mercy, we believe in bringing compassionate care and exceptional service to every patient and family we serve. We are seeking a dedicated Intake Specialist to provide behavioral health assessments, crisis intervention, referral coordination, and patient support services for individuals presenting to the Emergency Department, Intake Department, and other areas throughout the hospital. Position Overview The Intake Specialist serves as a key resource for patients, families, providers, and community partners by conducting mental health and substance use assessments, facilitating admissions and referrals, coordinating care, and providing crisis intervention services. This role works closely with clinical teams to ensure patients receive timely access to appropriate behavioral health services while upholding Mercy's mission, values, service standards, and professional ethical standards. Key Responsibilities Assessment & Crisis Intervention Conduct mental health and substance use assessments for patients presenting to the Emergency Department, Intake Department, and other hospital settings. Provide crisis intervention and support for patients and families experiencing behavioral health emergencies. Evaluate patient needs and connect individuals with appropriate internal services and community resources. Follow up with high-risk individuals and families, as appropriate, to support continuity of care. Care Coordination Coordinate assessments, admissions, and transfers by communicating clinical and financial information with treatment teams, physicians, and other healthcare professionals. Facilitate referrals to appropriate behavioral health programs and community-based resources. Collaborate with internal departments and external agencies to ensure smooth transitions of care. Obtain and verify insurance information, including pre-certification requirements when applicable. Patient & Family Support Provide education and support to patients and families regarding treatment recommendations, available resources, and referral options. Communicate with patients and families in a timely and compassionate manner to identify and address needs. Encourage engagement with recommended services and treatment plans. Documentation & Compliance Accurately document assessments, referrals, patient information, insurance details, and outcomes. Enter required information into departmental databases and electronic medical record systems in a timely manner. Maintain patient confidentiality and comply with all regulatory and patient rights requirements. Adhere to infection prevention, safety, and risk management policies and procedures. Community & Resource Management Develop and maintain relationships with community organizations and referral partners. Maintain current referral resource information, including program availability, contact information, and insurance acceptance. Assist callers in navigating behavioral health resources and accessing appropriate services. Qualifications Required Education Master's degree in Social Work, Counseling, Psychology, or another related mental health field. Required Experience Minimum of 2-3 years of behavioral health experience. Preferred Licensure Licensed Clinical Social Worker (LCSW) preferred. Licensed Professional Counselor (LPC) preferred. Knowledge, Skills & Abilities Strong assessment, crisis intervention, and care coordination skills. Excellent verbal, written, and interpersonal communication abilities. Abil