Insurance & Risk Coordinator at Pop Mart International Group

Job description

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world. 

 Insurance & Risk Coordinator Location: Culver City, CA Work Arrangement: On-site, 5 days per week Department: Operations Support & Project Management Salary: $85,000 - $105,000 Position Overvie w We are seeking a detail-oriented and proactive Insurance & Risk Coordinator to support the insurance procurement, certificate of insurance (COI) management, and risk mitigation efforts for our rapidly growing retail footprint. This role is critical in ensuring our stores open and operate in full compliance with lease, legal, and operational requirements. The ideal candidate will have experience in retail insurance, strong organizational skills, and the ability to collaborate across finance, legal, operations, and external partners. Key Responsibilities Insurance Procurement & Management: Lead the end-to-end process of obtaining and renewing property, general liability, workers’ compensation, and other relevant insurance policies for all retail locations. Evaluate insurance proposals, negotiate terms, and ensure cost-effective coverage aligned with company risk tolerance. Broker Relationship & Performance Evaluation: Maintain ongoing relationship with the incumbent broker as primary point of contact for day-to-day service delivery. Evaluate broker performance through service responsiveness, quote competitiveness, and alignment with company needs (informed judgment, not full negotiation). Collect and compare quotes from multiple brokers (in line with US regulations allowing only one broker per carrier for branded retail) to support renewal / replacement decisions. COI Issuance & Administration: Generate, track, and distribute Certificates of Insurance (COIs) for landlords, vendors, and partners as required by lease agreements and operational contracts. Ensure COIs accurately list additional insured parties and meet all contractual deadlines. Compliance & Documentation: Maintain a centralized database of all insurance policies, COIs, and related documents. Conduct regular audits to ensure ongoing compliance across all store locations. Collaborate with Legal and Finance teams to review lease insurance clauses and mitigate contractual risks. Cross-functional Coordination: Serve as the primary point of contact for store operations teams, providing guidance on insurance-related matters for new store openings, renovations, and daily operations. Liaise with insurance brokers, carriers, landlords, and internal stakeholders to resolve issues efficiently. Risk Mitigation Support: Assist in developing and implementing risk management protocols for retail operations. Analyze claims data and provide insights to reduce future incidents and costs. Claims & Incident Support: Serve as the internal coordinator for insurance claims — track claim process with broker, collect documents, follow up across stakeholders. Build basic claims / incident SOP from 0→1, including coordination with broker / Legal / store teams on consumer incidents (e.g., choking events). Note: This role does not require deep personal claims-handling experience — the key skill is knowing how to ask the right questions and pushing the broker / partners to deliver. Qualifications Bachelor’s degree in Business, Finance, Risk Management, or a related field. 2+ years of experience in insurance coordinati