Instructional Designer (Casualty Claims) - Allstate Claims University at Allstate

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The Learning & Development Consultant II contributes to learning & development strategy, programs, processes, accountabilities, and/or policies to deliver customer-centered products in an efficient and cost-effective manner that align to business unit and enterprise strategies. Allstate is seeking Casualty Learning & Development Consultants to support the design and delivery of our Casualty Injury College, a progressive program building adjuster capability. In this role, you will design and deliver learning that strengthens claim judgment, evaluation accuracy, negotiation strategy, and customer communication. You will create practice-based, real-world learning experiences that drive improvements in quality, cycle time, and customer satisfaction. If you have casualty claims expertise, enjoy developing others, and can balance both design and facilitation, we encourage you to apply. Key Responsibilities Coaches and supports learners and designers as they work through learning exercises Maintains catalog of offerings and recommends content to meet business unit and enterprise needs Coordinates the initial set-up of classes and learning initiatives Measures learning effectiveness and shares recommendations to help improve learner understanding and provides support for learners as needed Designs and delivers learning offerings that are developed and aligned to business and enterprise strategy as part of an agile team Ensures talent management practices are supported consistently within learning offerings Builds and maintains relationships with business partners, clients and cross-functional teams Drives adoption of skills-based culture to empower and develop meaningful business-relevant skills through design and delivery of learning Participates in audit and quality reviews of learning systems Supervisory Responsibilities This job does not have supervisory duties. Functional Skills • Training & Facilitation : Delivers engaging, interactive ILT (Instructor Lead Training) and virtual sessions focused on skill application • Instructional Design : Develops blended learning solutions (ILT, VILT(Virtual Lead Training), simulations, job aids, assessments) aligned to business needs • Casualty Claims Expertise with a strong knowledge of: Evaluation accuracy and exposure recognition Medical literacy and causation Demand handling and negotiation strategy Litigation fundamentals, discovery, and settlement strategy Desk and pending management • Scenario-Based Learning : Designs and facilitates end-to-end claim simulations and applied learning experiences • Coaching & Feedback : Provides actionable coaching to drive behavior change and skill adoption • Operational Effectiveness : Builds capability in prioritization, workflow execution, and claim management • Communication Skills : Models and teaches empathy, professionalism, and clear customer communication • Measurement & Continuous Improvement : Uses data and feedback to evaluate and improve learning outcomes #LI-KR1 Skills Blended Learning Solutions, Coaching, Communication, Continual Improvement Process, Continuous Improvement, Design, Facilitation, Instructional Design, Instructor-Led Training (ILT), Job Aids, Learning and Development (L&D), Learning Design, Learning Effectiveness, Learning Materials Development, Learning Outcomes, Learning Systems, Project Coordination, Strategic Leadership, Training, Training Facilitation, Training Instruction, Training Programs, Virtual Instructor-Led Training (VILT) Compensation Base compensation offered for these roles