Instructional Designer at Carrier in Charlotte, NC

Job description

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier. About This Role Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together. The Instructional Designer is responsible for developing technical training on commercial HVAC equipment and controls for Carrier’s internal workforce, customers and external stakeholders.This role partners closely with subject matter experts (SMEs) from engineering, product management, service, and sales to create engaging learning experiences across multiple modalities, including eLearning, virtual instructor-led training (vILT), classroom training, videos, job aids, and performance support tools. The ideal candidate combines strong instructional design, animation and video production skills, experience with technical audiences, and familiarity with HVAC systems and controls. Key Responsibilities Conduct needs analyses to identify performance gaps, learner characteristics, and business goals for targeted audiences. Translate technical and business requirements into clear learning objectives, structured curricula, and effective assessment plans using adult learning principles and instructional design frameworks (e.g., ADDIE, SAM, EnABLE). Develop technical training and resources on HVAC equipment and controls, including eLearning modules, simulations, lab manuals, job aids, troubleshooting tools, operator guides, quick-start resources, short video tutorials, FAQs, and integrated performance support tools. Build content using authoring tools like Articulate 360, Captivate, Camtasia, Adobe Creative Suite (Premiere Pro, After Effects, Illustrator) or similar, ensuring compatibility with learning platforms. Collaborate with subject matter experts to guarantee all materials are technically accurate, compliant with standards, and meet organizational quality, branding, and accessibility requirements. Ensure alignment with the new product development process to release training prior to product launch. Assess training effectiveness through evaluations, feedback, observation, and performance data analysis, while supporting course enrollment, virtual facilitation, and issue resolution as a skilled Learning Management System (Totara) user. Monitor trends in learning and development, benchmarking best practices to enhance training programs continuously. Required Qualifications Bachelor’s degree 5+ years of experience in instructional design for adult learners, including end‑to‑end design and development of learning solutions. Preferred Qualifications Bachelor’s degree in Instructional Design, Education, Engineering, or a related field. Familiarity with ANSI/IACET Standard for Continuing Education and Training BS, MS, or higher degree in instructional design or education Proven experience in instructional design, particularly in developing technical training materials for HVAC systems. Experience in