Institutional Intelligent Operations Manager at Indiana Institute of Technology in Fort Wayne, IN

Job description

Indiana Tech is a thriving, independent, teaching-oriented university that delivers career-oriented programming in a wide variety of disciplines that includes business, engineering, computer sciences, criminal justice, cybersecurity, marketing, health sciences, communication and helping professions. Indiana Tech enrolls nearly 1,500 students in its traditional undergraduate programs on its picturesque main campus, and nearly 5,000 students in its adult and online program. We offer degrees at the associate, bachelor’s, master's, and doctoral levels and undergraduate and graduate certificates. Over 41% of our students are either globally or domestically diverse; this contributes to our unique vibrant and inclusive campus community. All academic programs are designed to provide students with relevant and practical experiences, including an emphasis on internships. The university is accredited by the Higher Learning Commission. Indiana Tech is committed to fostering a welcoming and respectful environment for all. We actively support the recruitment, engagement, and retention of students, faculty, and staff from a wide range of experiences, backgrounds, and perspectives. We believe that creating a sense of connection and support across our campus community plays an essential role in preparing students to succeed and contribute in a global society. Indiana Tech has big plans for its future. Learn more at Indiana Tech Strategic Plan or strategicplan.indianatech.edu . Indiana Tech is seeking an innovative, analytical, and collaborative professional to serve as its Institutional Intelligent Operations Manager. Reporting to the Executive Director of the AI Institute, this position will lead the responsible adoption of artificial intelligence-enabled tools, automation, and analytics across Indiana Tech’s academic and administrative operations. The Institutional Intelligent Operations Manager serves as the operational bridge connecting the AI Institute, the Learning Exchange, Information Technology, and university departments to identify, evaluate, implement, and scale technology solutions that improve efficiency, decision-making, and the overall institutional experience. This role serves as the technical and operational backbone behind several of Indiana Tech’s strategic AI initiatives, including the Warrior AI Digital Learning Hub, readiness-survey analytics, curriculum evaluation platforms, Learning Exchange systems, and Employer Portal technologies. The successful candidate will help ensure that AI-powered solutions are implemented responsibly, securely, and in compliance with university policies and regulatory requirements. Primary responsibilities include identifying opportunities for AI-enabled automation and analytics, evaluating new technologies and vendors, managing intelligent-operations pilot projects, and collaborating with campus stakeholders to redesign processes around AI-assisted tools. The Manager will oversee projects from concept through implementation, helping departments realize operational efficiencies, improve services, and strengthen data-informed decision-making. The Institutional Intelligent Operations Manager serves as the AI Institute’s operational liaison to Information Technology and the University AI Council, evaluating AI tools and vendors for privacy, security, and compliance risks prior to implementation. This position will maintain the university’s inventory of AI tools and their associated data flows, support institutional compliance reviews, establish dashboards and performance metrics, provide change-management support, and monitor emerging technologies that may benefit Indiana Tech. Working collaboratively with leaders across Academic Affairs, Human Resources, Finance, Enrollment Services, Information Technology, the Learning Exchange, and the AI Institute, the Manager will help drive innovative solutions that support both academic and operational excellence. The positi