Inside Sales Representative at Generac in Toronto, ON

Job description

Hi, we are ecobee. ecobee introduced the world’s first smart Wi-Fi thermostat to help millions of consumers save money, conserve energy, and bring home automation into their lives. That was just the beginning. We continue our pursuit to create technology that brings peace of mind into the home and allows people to focus on the moments that matter most. We take pride in making a meaningful difference to the environment, all while being part of the exciting, connected home revolution. In 2021, ecobee became a subsidiary of Generac Power Systems. Generac introduced the first affordable backup generator and later created the category of automatic home standby generator. The company is committed to sustainable, cleaner energy products poised to revolutionize the 21st century electrical grid. Together, we take pride in making a meaningful difference to the environment. Why we love to do what we do: We’re helping build the world of tomorrow with solutions that improve everyday life while making a positive impact on the planet. Our products and services work in harmony to provide comfort, efficiency, and peace of mind for millions of homes and businesses. While we’re proud of what we’ve done so far, there’s still a lot we can do—and you can be part of it. Join our extraordinary team. We're a rapidly growing global tech company headquartered in Canada, in the heart of downtown Toronto, with an office in Leeds, UK, and remote ecopeeps in the US. We get to work with some of North America and UK's leading professionals. Our colleagues are proud to bring their authentic selves to work, confident that what we do is grounded in a greater purpose. We’re always looking for curious, talented, and passionate people to join our team. At ecobee, the Inside Sales Representative (ISR) drives sales and customer success across ecobee’s professional channels through proactive engagement with distributors and contractors. Operating within the Sales Enablement organization, the ISR manages assigned territories and account groups, contributing directly to sales growth and overall channel performance. The role includes direct sales and customer success responsibilities for ecobee’s SmartBuildings offering, as well as pre-sales activities, virtual training, and return (RMA) management. The ISR collaborates with Regional Sales Managers (RSMs), Channel Marketing, Technical Sales, Operations, and Finance to execute sales plans, support channel programs, and deliver a high-quality partner experience. Responsibilities Execute inbound and outbound sales activities to identify opportunities, qualify leads, and support achievement of territory sales objectives in collaboration with RSMs. Lead direct sales and customer success activities for ecobee’s SmartBuildings product line, including lead qualification, virtual demonstrations, coordination of hardware procurement, customer onboarding and follow up to ensure successful deployment and engagement. Manage a defined set of accounts to drive sell-in, product adoption, and sales growth, strengthening ecobee’s presence and performance across the channel. Conduct virtual contractor training and partner onboarding sessions to ensure new and existing partners are equipped with the knowledge and tools to effectively promote and install ecobee products. Manage the RMA process for assigned territories, ensuring timely handling of return requests, credit resolution, and partner communication in coordination with Operations and Finance. Provide customers with timely and accurate information on products, programs, pricing, and promotions, ensuring alignment with current channel and marketing initiatives. Maintain accurate sales, account, and activity data in Salesforce to ensure visibility into territory coverage, opportunity pipelines, and partner engagement. Identify and recommend workflow improvements, share partner insights, and support enablement initiatives that enhance sales performance and customer success. Minimum Job