Infrastructure Support Specialist (52642) at New Mexico Highlands University in Las Vegas, NM

Job description

SUMMARY: . The Infrastructure Support Specialist is responsible for integrating computer and network systems while providing complex, high-level technical support. DUTIES AND RESPONSIBILITIES: Install and maintain digital and analog telephone instruments; Provide in person and remote support for users located at remote campus locations; Install, maintain and manage network printing/scanning devices; Install, maintain and manage cybersecurity software agents and related software; Install, support, and maintain classroom technology equipment; Install, support, and maintain cloud-based file storage applications; Configure and maintain IOS base data switches; Install, configure, and maintain wireless access equipment on main and remote campus locations; Support and maintain network bandwidth monitoring and management software; Deploy, support, and maintain network disk storage devices; Install and maintain digital, analog, and IP telephony devices; Install and maintain data communication equipment on main and remote campus; Provide 24 hour on-call support for computer/network systems; Coordination of LAN documentation, diagrams and network facilities with other internal and external networks; Install data communication equipment and components; Respond to on-site problem diagnosis, troubleshooting, with 95% resolution, coordination, problem escalations and consulting services; Develops standards for computer and network systems, to include standards for wiring, equipment, system security, and routing protocol; Provides project management of technical staff in the implementation, installation, configuration, and technical support of computer and network architecture; Coordinates projects with other University departments and external organizations and agencies; Serves at the primary point of contact and liaison with vendors; reviews vendor products, and coordinates and facilitates vendor interviews and presentations; Installs, configures, and maintains computer and network operating system and application software; Provides on-call support for computer/network systems; Negotiates exact technical requirements with vendors; establishes contracts, and writes technical contract specifications and proposals; Analyzes and determines budget requirements, current computer and network systems technology, and available vendor offerings to establish optimum computer and network architecture solutions; plans future enhancements and directions for the university-wide computer network; Installs, configures, and maintains Windows 2008, 2012, 2016, 2019, and 2022 server, Windows 7, Windows 10, Windows 11, Linux, and MAC OS; Performs other job-related duties as assigned. WORK ENVIRONMENT: Work is performed in a typical interior/office work environment; Work with frequent interruptions; No or very limited exposure to physical risk. Moderate physical effort. May require occasional lifting, handling, pushing, or moving objects up to 50 lbs. Qualifications MINIMUM REQUIREMENTS: EDUCATION : Bachelor’s degree in any field, and at least one year of demonstrated experience providing technology support, or Associates degree in any field, and at least 3 years of experience providing technology support, or an equivalent combination of education and experience are acceptable. EXPERIENCE: Four (4) years’ experience supporting voice/data networking, personal computers, printers and printer components in a field supported environment. PREFERRED QUALIFACTIONS: BS in a computer related field such as MIS (Management Information Systems), CS (Computer Science); Six (6) years of full-time work experience supporting voice/data networking, personal computers, and printer components in a field supported environment; Experience in a College or University environment; Experience supporting Microsoft Windows or Microsoft Windows Server environment; Experience supporting Cisco networking equipment; Technical certifications such as CCNA, MCSE, MCSA, etc. SPECAIL C