Information Technology Technician II at Connecticut State Community College in New Britain, CT

Job description

About CT State Connecticut State Community College (CT State) was launched on July 1, 2023, through the consolidation of Connecticut’s 12 community colleges. With campuses and satellite locations statewide, CT State serves all 169 towns and neighboring states. As the largest community college in New England, CT State is committed to providing high-quality, affordable, and accessible education that supports students’ academic, career, and personal success. For more information about CT State Community College and the campus please visit Home - CT State Position Details [Two Positions] Posted: October 30, 2026 Level: Community College Professional 16, 12-month, tenure track position Employment Type: Standard Hours: Full-time, 35 hours per week Anticipated Start Date: January 2026 Work Location: CT State Community College (185 Main Street New Britain CT 06051) Work Modality: On-site; Position is not remote Closing Date: Applications must be submitted by 5:00pm (EST) on Wednesday, November 25, 2026. Position Summary The Information Technology Technician II independently performs a broad range of computer hardware and software operation, maintenance and repair at a Community College which relies on computerized services in support of its academic and administrative functions. Those computerized services include academic computer labs, classroom computerized instruction and presentations, and several data bases, reporting programs and routines, including the centralized Banner system, which assist such departments as the Business Office, Registrar, Admission, Library, and Student Services. The position’s role is that of providing technical assistance to the users of the various computer systems through installation of hardware and software, diagnosing and repairing computer operating problems, scheduling and assisting in the operation of computer labs. The position demonstrates and provides personal instruction to students in computer system operation and assists and trains administrators in software applications. Essential Duties and Responsibilities Under the direction of the Director of Information Technology or other administrator, the Information Technology Technician II is responsible for providing technically sound assistance in installation, operation, adaptation, maintenance and repair of computerized equipment and software on a college-wide basis, as assigned through effective performance in these essential duties: Key responsibilities include: Operation of the College’s information technology systems. Operation of computers and related equipment. Advice and guidance on computerized systems operation. Additional responsibilities include: Attendance and participation at convocation and commencement ceremonies Service on assigned committees and task forces Attendance and participation at committee, staff, informational and professional meetings which may occur during evenings and weekends. This posting outlines qualifications, experience, and skills but is not limited to the full specifications in the official job description. Minimum Qualifications Associate’s degree in computer science or related technological discipline together with one (1) or more years of experience in computer system and software installation, repair, maintenance and operation; or a combination of education, training, and experience which would lead to the competencies required for successful performance of the position’s essential duties. Required Knowledge, Skills, and Abilities: Microcomputer hardware, software, related peripheral equipment, software applications and equipment assembly and installation. Installing, operating, adapting, diagnosing and repairing malfunctions in computer equipment and software, including complex software systems such as the Banner system. Ability to work effectively with individuals from diverse academic, socioeconomic, cultural, and ethnic backgrounds, including individuals with disabilities. Excellent interpersonal,