Information Technology & Digital Manager at Adecco Group

Job description

We're Hiring: ITD Manager | Hong Kong Join Adecco Hong Kong as an ITD Manager and play a pivotal role in driving technology strategy, digital transformation, enterprise applications, AI initiatives, and IT governance while partnering closely with business leaders to shape the future of the organization. Function: Information Technology & Digital Location: Hong Kong Level: Manager – ITD, Hong Kong Reports to : Head of ITD Asia. Role Summary: The ITD Manager, Hong Kong serves as the primary technology partner and ITD lead for the Hong Kong business, providing local ownership and oversight across business partnership, applications, digital and AI transformation, project delivery, service operations, change management, and technology governance. The role acts as the bridge between business stakeholders, and regional & global ITD teams, ensuring technology solutions are aligned with business priorities and deliver measurable business value. The role will identify opportunities to leverage digital, automation and AI capabilities to improve productivity, optimize business processes, and enable new ways of working. The role requires a strong combination of business partnering, stakeholder management, technology leadership, transformation capability, and operational oversight within a matrix environment. Key Responsibilities: Business Partnership & Stakeholder Management Act as the primary IT Business Partner and trusted technology advisor for Hong Kong, building strong relationships with business leaders to understand business objectives, challenges, and growth opportunities, and identify how technology can enable them. Translate business needs into clear technology requirements, assess business value and priorities, and identify appropriate solutions in collaboration with regional and global ITD teams. Develop and maintain the Hong Kong technology roadmap and demand pipeline, aligning business priorities, technology dependencies, investment needs, and delivery capacity with regional and global ITD teams. Support tendering and proposal processes by reviewing technology requirements, assessing them against existing capabilities, identifying gaps, and coordinating with relevant ITD teams to address solution requirements. Maintain strong two-way alignment between the Hong Kong business and regional and global ITD teams on technology and Infrastructure & Operations priorities, requirements, and expectations. Digital, AI & Automation Identify and develop opportunities to leverage digital, automation and AI capabilities to address Hong Kong business needs, improve productivity, and enable process improvement. Drive the local adoption of regional and global digital and AI solutions, working with relevant ITD teams to ensure business readiness and effective use. Promote responsible use of digital and AI solutions in accordance with Group policies, security, data protection, and governance requirements. IT Service & Operations Management Oversee IT service delivery, monitoring service performance and ensuring timely resolution of incidents and problems. Coordinate with regional Infrastructure & Operations teams, service providers, and technology partners to ensure operational stability, business continuity, and effective service delivery. Act as the local escalation point for critical IT issues, driving resolution and minimizing business impact. Oversee the local user experience for Field Support and Service Desk services, consolidate business feedback, and coordinate improvement actions with the End User Services provider. Ensure Hong Kong operational and functional requirements are delivered through standard regional and global Infrastructure & Operations service offerings, promoting adoption of standard services and managing justified local exceptions through governance. Coordinate communication between Hong Kong stakeholders and regional or global Service Owners and Service Managers on operational problems, service feedback, requirements,