Inbound Team Lead, Lead Development APAC at AVEVA in Kuala Lumpur

Job description

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies. If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers . For more information about our privacy policy and how to manage cookies, visit our Privacy Policy . Job Title: Inbound Team Lead, Lead Development APAC Location: Kuala Lumpur Reports To: Director, Lead Development – APAC The Job We're seeking an experienced Inbound Team Lead to manage and develop a high-performing Lead Development Representative (LDR) team. You'll be responsible for overseeing a team that manages and qualifies inbound leads generated through marketing campaigns, website inquiries, and other channels. This role ensures timely follow-up, accurate qualification, and smooth handoff of leads to the sales team, driving pipeline growth and revenue. Key Responsibilities Team Leadership & Development Manage, coach, and mentor Inbound LDRs to deliver exceptional results and outperform team objectives Conduct consistent individual check-ins, review call and lead quality, and assess performance against KPIs Establish and nurture individualized career development plans for LDRs to foster professional growth Oversee recruitment, onboarding, and ongoing training to ensure team development and success Performance Management Track and analyze key performance metrics, including response times, conversion rates, opportunity creation, and overall target achievement Develop and implement performance improvement plans when needed to drive results Inbound Lead Management Ensure consistent application of qualification frameworks (MEDDPICC) Ensure strict compliance with SLA response time standards across the team Collaborate with Marketing and Sales teams to improve lead quality and handoff processe Technology & Tools: Ensure team proficiency with core tech stack: Salesforce, Outreach, Zoominfo, LinkedIn Sales Navigator Develop and maintain sequences and response templates for different inbound scenarios and buyer personas (Highly desirable, but not essential) Interest and curiosity with AI chatbots Reporting & Analytics Track and report on lead conversion metrics, team productivity, and pipeline contribution Provide insights to leadership on trends and opportunities for improvement Quaification and Skills 3+ years managing team, and 3+ years as individual contributor in Lead Development, Sales Development, or Business Development. Experience in SaaS or B2B sales environments. Strong understanding of inbound lead management, qualification methodologies, pipeline management, and CRM and sales engagement tools Skilled in analyzing data to identify trends and optimize processes Familiarity with inbound marketing and lead generation strategies Leadership Qualities Leads by example, along with a growth mindset, high energy and positivity Comfortable delivering constructive feedback and having difficult conversations Empathetic, consultative leadership style that inspires trust among team members and stakeholders Strategic thinking: Ability to align team objectives with organizational goals Foster a culture of continuous improvement and team collaboration Marketing at AVEVA At AVEVA Marketing, you’ll be part of a diverse global group of creative, strategic and digitally savvy thinkers and builders. Through integrated reputation, demand, engagement and enablement programs, we are at the very heart of advancing AVEVA’s mission to spark industrial i