IN-Senior Associate_Strategic Operations & Technology (Surveillance, Public Safety & Command Centers)_ iGT - Cities_Advisory _ Mumbai at PwC in Mumbai Shivaji Park

Job description

Line of Service Advisory Industry/Sector Not Applicable Specialism Operations Management Level Senior Associate Job Description & Summary At PwC, our people in project portfolio management focus on optimising project portfolios to drive strategic business outcomes. These individuals oversee project selection, prioritisation, and resource allocation to facilitate successful project delivery. In project management at PwC, you will oversee and coordinate various projects to facilitate successful delivery within budget and timeline. You will leverage strong organisational and communication skills to effectively manage teams and stakeholders. * Why PWC At PwC , you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . At PwC , we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. " Job Description & Summary: A career within Advisory, PwC, offers a unique opportunity to drive large ‑ scale transformation programs across Government and Private Sector clients. This role is designed for candidates who specialize in Target Operating Models, Concept of Operations, and technology ‑ led modernization in the domains of public safety, surveillance, and command centers. A successful candidate will be expected to work proactively with multiple clients (international engagements), lead strategic problem-solving, and take ownership of end ‑ to ‑ end consulting deliverables. Responsibilities: Lead/assist the design and delivery of Target Operating Models (TOM), ConOps , functional workflows, and governance structures for multi-agency command and control environments. Drive strategy and advisory projects for surveillance modernization, emergency response, ICCC/IC3, Safe City initiatives, and digital transformation programs. Develop technology strategy documents including technology blueprint, architecture, integration frameworks, use cases, user personas, SOPs, and KPIs/SLAs. Evaluate adoption of next ‑ gen technologies such as AI ‑ based video analytics, cloud-native command centers, digital twins, IoT, mobility platforms, and data fusion architectures. Work with cross-functional teams (law enforcement, traffic police, disaster management, urban development, and IT departments) to align operating model recommendations. Support business development efforts through solutioning, proposal writing, creating thought ‑ leadership assets, and participating in client workshops. Provide expert advisory on the evolution of public safety ecosystems including interoperability, integration patterns, and performance management frameworks. Mandatory skill sets: Strong understanding of Operating Model design, including organizational structures, service delivery models, governance frameworks, SOPs, RACI, KPIs/SLAs. In ‑ depth knowledge of surveillance & safety technologies (AI Video Analytics, Command Center Platforms, Integrated Communication Systems, Edge/Cloud architectures, IoT, GIS). Experience with command center programs f