Implementation Specialist, EHR at Ease Health in New York, NY

Job description

This is a hands-on individual contributor role. You own implementations from contract signature through stabilization, and you configure the system yourself rather than just managing a plan. What you'll do • Own multiple concurrent EHR implementations from contract signature through go-live and stabilization • Act as the primary project lead: timelines, milestones, risks, and stakeholder communication • Configure customer environments including roles, permissions, security settings, forms, templates, workflows, and operational settings • Translate clinical, operational, and billing workflows into scalable system configurations • Lead implementation workshops across clinical, medical, operations, intake, scheduling, and revenue cycle teams • Manage data migration, system validation, user acceptance testing, and go-live readiness • Train administrators, super users, and frontline staff • Partner with product and engineering to close gaps and improve how we implement • Own internal communication throughout the implementation What we're looking for • 3+ years of EHR implementation experience • Experience implementing EHR, practice management, healthcare operations, or other complex workflow-driven platforms • Comfort configuring systems, not just project managing them • Experience building forms, workflows, permissions, templates, user roles, and operational settings • Experience supporting enterprise deployments with 100+ users • Comfort in a fast-paced environment with real ownership and autonomy • Ability to manage client expectations across concurrent accounts Nice to have • Behavioral health experience • Experience migrating customers off legacy EHR systems • Familiarity with healthcare interoperability, EDI, claims, eligibility, or payer workflows