Implementation Manager at Valon

Job description

About the Company Valon is the leading AI platform for mortgage servicing, building the AI-native operating system for regulated finance. Before providing the system of record that powers the entire industry, we built and ran our own mortgage servicer on it. That gave us a real regulated environment to prove our technology could replace the mainframe systems servicers have used for decades. Carrington acquired that servicer and adopted ValonOS as its core platform, allowing us to focus entirely on scaling our SaaS platform. ValonOS is now on track to power 1 in 6 U.S. mortgages across major mortgage servicers like Newrez, Carrington, and ServiceMac. Every process on the platform is structured and programmable, enabling our AI agents to perform core servicing work, like handling payments, escrow, and homeowner questions, directly within the system's controls. We recently raised a $150 million Series D at a $2.3 billion valuation by new investor Ribbit Capital, with continued support from existing backer a16z, amongst others. About the Role Valon is deploying ValonOS, an AI‑native operating system for complex, regulated operations, with a high‑touch implementation model that pairs great software with world‑class on‑the‑ground execution. As an Implementation Manager, you keep complex, multi‑stakeholder programs moving with clarity, pace, and trust. You are the client’s primary day‑to‑day partner and the internal conductor who aligns Deployment Strategy, Forward‑Deployed Engineering, Product, and Operations to deliver outcomes quickly and safely. What You’ll Do Own the plan of record for an enterprise deployment Keep track of all tasks, risks, issues, and open items across different work areas. Surface critical path, dependencies, and decision needs with precision. Drive execution to timeline Anticipate long‑lead blockers, assign DRIs, set clear timelines, and burn down risks. Balance speed with quality in regulated, legacy environments. Be the main client touchpoint Build trusted relationships with project manager counterparts and business leaders. Read the room, manage expectations, and translate feedback into crisp actions. Orchestrate cross‑functional teams Coordinate Deployment Strategists, Forward Deployed Engineers, Engineering, Product, and Analytics from discovery through go live. Manage scope and change Capture requests, cluster themes, and route to the minimum viable path. Use off‑the‑shelf assets and sessions to avoid bespoke work where possible. Land enablement and adoption Plan and run training, comms, and readiness for target user cohorts. Track adoption against thresholds and close gaps. Run executive cadence Prepare materials and drive steering forums with client executives. Keep decisions, risks, and value tracking transparent and on‑track. Contribute to the playbook Codify templates, checklists, and talk tracks that make future deployments faster and more repeatable. What Success Looks Like Clear, living plan of record with no surprises on critical path. Risks and dependencies surfaced early and burned down proactively. Transition completed smoothly with minimal business disruption and contingency plans ready but not needed. Client stakeholders trust the program and feel well‑managed; decisions made to cadence. Adoption targets achieved with trained users and a stable support model. Minimal bespoke build through smart expectation‑setting and strong use of existing assets. Qualifications 6+ years in implementation management, consulting, program management, or similar roles driving complex enterprise rollouts. Exceptional organization and written/verbal communication. Operate with clarity in ambiguity and high‑stakes settings. Relationship builder with high EQ who earns trusted‑advisor status with counterparts and executives. Strong judgment on when to escalate, when to say no, and how to scope to the minimum viable path. Comfortable coordinating across multiple vendors and stakeholders in complex, compliance‑sen