Identity Governance Service Transformation & Automation Lead at Ford® in Allen Park, MI

Job description

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? Ford is undertaking a multi-year transformation of enterprise access governance, moving from a fragmented landscape of applications, authorization models, entitlement stores, and governance processes toward a centralized, automated, and observable governance ecosystem. The Identity & Access Assurance (IAA) organization is leading this transformation using Microsoft Entra ID Governance and the IAA Platform as strategic foundations. Our mission is to simplify and modernize how access is governed across the enterprise while improving visibility, operational efficiency, customer experience, and security outcomes. We are seeking an Identity Governance Service Transformation & Automation Lead to help operationalize and scale this transformation. This role sits at the intersection of customer engagement, service operations, governance modernization, AI-enabled automation, and platform transformation. You will work closely with application teams, engineers, architects, product owners, and security stakeholders to accelerate onboarding, identify modernization opportunities, establish repeatable governance patterns, and help build the operating model that enables enterprise-scale growth. This is not a traditional operations role. Success will be measured not only by your ability to support customers and operate services effectively, but also by your ability to identify patterns, simplify complexity, automate manual work, and help shape the future of enterprise access governance at Ford. What you'll do... Drive Enterprise Access Governance Transformation Support Ford's transition toward a centralized, scalable, and governance-driven access management ecosystem. Help define the future operating model for enterprise access governance. Partner with product owners, architects, engineers, and security stakeholders to accelerate adoption and modernization efforts. Influence platform capabilities and service evolution through customer insights, operational experience, and transformation opportunities. Scale the Future Operating Model of IAA platform Lead onboarding campaigns and adoption initiatives supporting enterprise-wide growth. Establish scalable onboarding, governance, and service delivery practices. Develop operational metrics and insights that improve platform maturity and decision-making. Increase adoption of repeatable onboarding patterns, self-service capabilities, AI-assisted guidance, and automation. Help ensure platform growth can be supported without proportional increases in operational support overhead. Lead Customer Adoption & Service Excellence Serve as a trusted advisor for application teams adopting enterprise access governance capabilities. Lead onboarding consultations, governance workshops, readiness reviews, and implementation planning activities. Manage onboarding activities, customer inquiries, operational issues, and service escalations. Drive continuous improvement of onboarding, support, and service delivery processes. Advance Governance Modernization & Pattern Convergence Analyze existing authorization models, entitlement structures, approval workflows, and governance implementations. Identify repeatable access governance patterns across applications and business domains. Develop recommendations for implementing modernized governance patterns using Microsoft Entra ID Governance. Drive convergence from one-off application solutions toward reusable governance models, onboarding approaches, and implementation blueprints. Leverage analytics, AI-assisted discovery capabilities, and operational insights to improve governance visibility across the enterprise. Accelerate AI & Automation Adoption Identify opportunities to automate onboarding, governance, reporting, support, a