HVAC Supervisor, Field Operations at Service Experts in Goshen, KY

Job description

Welcome! ‎ Supervises and provides technical and sales support for HVAC technicians who install, maintain, service, or clean HVAC fixtures, systems, or equipment. Assists technicians with unusual or difficult assignments, trains and coaches, ensures that safety rules and practices are followed, and conducts quality-control checks on completed work. As needed due to staffing and customer needs, performs service, maintenance, and installation work. Work is performed under the direction of the General Manager or Operations Manager. ‎ Location Address : 8951 W U.S. Hwy 42, Goshen, KY 40026 *Kentucky HVAC Master License Required* Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Service Experts Company Perks and Benefits for YOU Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position) Generous PTO provided 24 paid days off within your first year of employment (vacation, personal holidays, & national holidays) 29 paid days off after your 2nd year of employment Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs Company-provided smart phone , tablet , uniform plan , and tool replacement program We’ll make you better at what you do with our internal Training Academy Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions Company-paid employee Life Insurance with options for YOU and your Family! Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs Key Responsibilities: Assists technicians with major, unusual or difficult assignments and/or problems. Conducts quality-control review of assessments of completed work performed to ensure work is performed in accordance with company practices and processes, expected workmanship, and efficiency and effectiveness. Trains technicians on skills, company processes and procedures, as well as safety practices Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction Ensures company property, vehicles, and tools are being used, maintained and properly accounted for Represents the company professionally, honestly, and ethically in all business matters and activities Ensures that the company vehicles are properly stocked, that defective warranty parts are returned to the branch and that vehicle standard stock is ordered/replenished as needed. As needed, completes material requisition forms and other related administrative activities. Demonstrates leadership to the field staff in the areas of customer focus and customer service; following company policies, procedures, and processes; safety rules, procedures, and practices; and the implementation of company initiatives Assists the General Manager/Ops Manager with administrative tasks and other duties as needed or assigned As needed to meet customer needs, performs service, maintenance, and installation work Performs similar/other duties as needed or assigned Regular, reliable attendance Desired Skills and Qualifications: High school diploma or GED with additional training and 5+ years’ experience in HVAC Demonstrated basic leadership skills Demonstrated ability to train others in technical skills and effective customer service Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area EPA certifications required Current knowledge of and continuing education in national, state, and local HVAC code regulations Proficient at reading wiring diagrams and troubleshooting problems