Human Resources Manager - London Marriott Hotel Marble Arch at Marriott International

Job description

JOB SUMMARY The Human Resources Manager leads the day-to-day Human Resources function for the property and acts as a trusted adviser to the General Manager and Hotel Leadership Team. The role is accountable for delivering effective people practices across employee relations, recruitment, onboarding, learning and development, performance management, engagement, payroll support, workforce planning and Human Resources administration. The role ensures that property practices comply with applicable employment legislation, company policies and brand standards, while promoting a positive, inclusive and high-performing workplace. The Human Resources Manager provides practical and balanced advice to leaders, manages sensitive employee matters, monitors people metrics and leads the property Human Resources team to deliver a responsive and professional service. CANDIDATE PROFILE A degree or equivalent qualification in Human Resources, business management or a related discipline is desirable. Progressive Human Resources generalist experience, ideally within hospitality or another fast-paced, customer-focused environment. Previous experience managing employee relations matters and advising leaders on performance, conduct, attendance and workplace concerns. Working knowledge of UK employment legislation and sound understanding of fair and consistent Human Resources practices. Experience supporting recruitment, onboarding, learning, engagement and payroll-related activity. Previous team leadership or supervisory experience. Strong judgement, influencing, coaching and problem-solving skills, with the confidence to challenge constructively. Excellent written and verbal communication skills, high levels of discretion and strong attention to detail. Proficiency in Microsoft Office and relevant Human Resources, payroll, recruitment and learning systems. CORE WORK ACTIVITIES Human Resources Leadership and Business Partnership Leads the property Human Resources function and provides practical, timely and commercially balanced advice to the General Manager and Hotel Leadership Team. Translates hotel business priorities into clear people actions covering workforce capability, engagement, retention, succession and organisational effectiveness. Builds trusted relationships across the property and maintains visible, approachable and credible Human Resources support for associates and leaders. Uses workforce data and people metrics to identify trends, risks and opportunities and recommends appropriate action. Partners with above-property Human Resources, Talent Acquisition, payroll, legal and specialist teams as required. Ensures Human Resources activity is delivered consistently, professionally and in alignment with company values and standards. Employee Relations and Compliance Provides advice and case management support in relation to conduct, capability, attendance, grievances, workplace concerns and other employee relations matters. Ensures investigations, formal meetings, outcomes and follow-up actions are fair, timely, appropriately documented and compliant with company policy and applicable legislation. Supports leaders in applying the Guarantee of Fair Treatment and Open Door Policy and ensures concerns are escalated appropriately. Monitors employment practices, records and documentation to support compliance with right-to-work, data protection, equality, health and safety and other legal obligations. Maintains confidentiality and ensures sensitive employee and business information is handled securely and discreetly. Identifies employee relations themes and works with leaders on preventative action, coaching and improved management capability. Talent Acquisition, Onboarding and Workforce Planning Leads or coordinates property recruitment activity in partnership with hiring managers and Talent Acquisition, ensuring approved selection processes and systems are followed. Advises on workforce planning, vacancy management, selection decisions and int