HSS11 (IH45/West) - Front End Lead - Part time at H-E-B Grocery Company in Houston, TX

Job description

Overview Joe V’s Smart Shop is a Division of H-E-B, the largest independent food retailer in Texas. Joe V’s operates 9 stores throughout the Greater Houston area, and our annual sales generate over 320 million dollars. Joe V’s , the small store that offers BIG savings, creates possibilities for our Customers and Partners to live a more enriched life by providing the lowest prices and highest wages. Joe V’s proudly stands by our mission to deliver the lowest grocery prices in the world for the smartest shoppers, so they can enjoy life’s pleasures. Responsibilities Job Summary: As a Joe V's Front End Lead, you'll ensure accurate, efficient day-to-day operations and a constant workflow on the Front End, ensure compliance with policies and procedures, resolve issues as they arise, work across departments and functions as needed, and foster great customer service. Key Responsibilities & Essential Functions: Store Lead Operations: Applies experience and knowledge to support the Store and Department in Manager's absence Leads a team in efficient day-to-day operations and a constant workflow Delegates / directs work; assists with setting department-related expectations (e.g., ORT, wrap, safety, sanitation, 5s); motivates Partners; may coach and/or provide feedback; may help with department work schedules Ensures compliance with company, Store, and department policies and procedures Assists in all technical areas such as scanning, as needed Handles Customer, Partner, and sanitation issues according to guidelines; escalating to management as needed Troubleshoots / reports equipment issues Ensures adequate levels of product and supplies for day-to-day operations (e.g., cash handling / Business Center forms, supplies) Performs Department and cross-functional duties as needed Compliance / Food Safety / Sanitation: Ensures compliance with federal and state regulations and Store and department standard operating procedures Cleans / sanitizes department and work areas, sales floor, display cases, prep areas, and equipment Complies with all requirements, guidelines, and procedures (e.g., MSB, other governing policies) Complies with company security and confidentiality guidelines Performs overrides at registers and Business Center following guidelines and policies Ensures Cash Control and Business Partners follow SOPs, training, and regulations Ensures Money Service Business (MSB) compliance records are accurate, up to date, and stored and rotated correctly Ensures daily and weekly Store, Business Center paperwork records are stored and rotated correctly Ensures Lotto inventory is performed quarterly, and Lotto machine is filled and functioning Customer Service / Cash Handling: Role models / fosters excellent customer service Answers product- and service-related questions; answers calls, directs questions to appropriate department or Partner Engages with customers; directs customer traffic as needed Stocks / merchandises products effectively to engage customers Cash Handling: Prepares / reconciles tills and cash machines and researches / resolves variances Prepares / verifies / checks / maintains all business transactions; researches / resolves business transaction variances; tracks / maintains records of all variances; communicates to Front End Manager Performs all approved Business Center transactions; handles exchanges and refunds Documents daily paperwork and register readings The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations. Qualifications & Key Requirements: Age Requirement: 18+ Work Experience: 6+ months of related experience Experience working in a fast-paced, h