HR Service Center Representative at The University of Texas at Austin in Austin, TX

Job description

Job Posting Title: HR Service Center Representative ---- Hiring Department: Office of Human Resources ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: To Be Determined at Offer ---- Earliest Start Date: Ongoing ---- Position Duration: Expected to Continue ---- Location: AUSTIN, TX ---- Job Details: General Notes Security sensitive: criminal background checks conducted on selected candidate. Hiring decisions are contingent upon applicants clearing background requirements. This position offers a hybrid work schedule with partial remote work options. Must have internet capability when working remotely. Your skills will make a difference. You’ll be working for a university that is internationally recognized for our academic programs and research. Your work will contribute to operational excellence and enhance the student experience. If you’re the type of person that wants to know your work has meaning and impact, you’ll like working in our department and for UT Austin. UT Austin provides an outstanding benefits package including but not limited to: Competitive health benefits (employee premiums covered at 100%, family premiums at 50%) Voluntary Vision, Dental, Life, and Disability insurance options Generous paid vacation, sick time, and holidays Teachers Retirement System of Texas, a defined benefit retirement plan, with employer matching funds Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b) Flexible spending account options for medical and childcare expenses Robust free training access through LinkedIn Learning plus professional conference opportunities Tuition assistance Expansive employee discount program including athletic tickets Free access to UT Austin's libraries and museums with staff ID card Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card For more details, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewards . Purpose Provide customer service for Human Resources as the first point of contact for campus regarding records related inquiries and training. Additionally, supporting employees, retirees, and applicants who need assistance with benefits and retirement, leave management, employee relations, employment, compensation, and other Human Resources disciplines. Responsibilities Utilize HR resources in tandem with issue tracking tools to contribute to daily team operations of the HR Service Center in support of employees, retirees, and applicants who submit inquiries and requests via phone, email, USPS, online portal and in person. These inquiries and requests extend across benefits and retirement, leave management, employee relations, employment, compensation, and other HR related facets. Perform specialized work, specifically to include record retrieval, open records requests, audits, time and absence, background checks, I-9s, and various reports in the interest of maintaining digital personnel files within the university's HRIS and legacy systems to ensure compliance with all applicable state employment laws and retention statutes. Serve as a subject matter expert to campus and provide advanced assistance and training to departments regarding time and absence, I-9s, E-Verify, background checks, and or interpretations of policies and procedures. Other duties as assigned. Required Qualifications Bachelor's degree in human resources, business administration or equivalent or High school diploma or GED and four or more years' experience working in human resources Excellent communication and collaboration skills, verbal and written Experience working in a fast-paced, high volume contact center. Proven track record of leveraging analytical skills to achieve results Demonstrated experience in timekeeping and payroll, including payroll report reconciliation. Experience in managing and protecting confidential records, data, and information