HR Operations Lead at University of Richmond in UR Main Campus

Job description

Job Description Please submit a cover letter and resume The HR Operations Lead serves as a subject matter expert on HR operational programs, processes, and systems under the direction of the Director of HR Operations. This role serves as the escalation point for complex HR operations matters, with a strong focus on I-9 compliance, employee lifecycle transactions, HR systems, process improvement, and cross-functional collaboration. This role will partner closely with HRIS, Payroll, Legal, Compliance, and HR teams to strengthen operational effectiveness, maintain data integrity, resolve escalated issues, and deliver a high-quality employee and manager experience. The ideal candidate brings hands-on HR operations experience, strong analytical and project management skills, sound professional judgment, and a process-oriented mindset. This individual takes the lead ensuring processes are compliant, efficient, well-documented, and easy for employees and managers to navigate, and provides day-to-day guidance and support to the HR representatives. HR Operations and Employee Lifecycle Management (50%) Provides accurate and timely information and assistance on employee benefits, compensation, talent management, and payroll; research solutions; resolves issues Recommends solutions to HR issues and questions by researching applicable laws and UR policies and practices; gathering data from HR systems and external vendors; and discussions with UR managers, department representatives and employees. Manage and resolve complex or escalated employee transactions, including onboarding, promotions, transfers, benefits enrollment, terminations, and other employee record changes. Research and coordinate employee updates with appropriate HR subject matter experts to research complex issues, clarify to facilitate timely issue resolution and ensure consistent application of policies and procedures. Serve as a subject matter expert and escalation point for complex HR operations matters, providing day-to-day guidance to HR Representatives and HR Coordinators in resolving employee issues. Manages front lobby operations ensuring adequate coverage of front desk, URHR email, and phone line. Prepares and circulates letters for complex employee transitions ensuring timely and accurate informational assistance. Follows up with employees, department representatives, and managers as necessary. Translate operational data and technical information into clear, actionable summaries for HR peers, employees, and managers. Collaborate with Legal, Compliance, HR COEs, HRIS, Payroll, and other cross-functional partners to ensure effective execution of HR programs and processes. Promote knowledge sharing, cross-training, and consistent practices across HR Operations and ensure effective employee and manager support, cross-training, collaboration, and departmental coverage. In close collaboration with CHRO and Director of HR Operations, manages and monitors the HR budget, ensuring invoices and credit card statements are submitted timely and accurately. Reviews budget and prepares quarterly budget status reports to HR Directors. Provides support to HR Coordinator regarding HR contract administration. HR Systems and Data Integrity, and Process Improvement (25%) Work with HR Operations team to identify system opportunities to enhance data quality, system functionality, and operational efficiency. Partner with the HRIS Analyst to analyze operational data, identify trends and risks, evaluate process gaps, and recommend improvements. Establish and maintain standardized documentation frameworks, process guidelines, and operating procedures. Identify opportunities to automate processes, streamline administrative work, and appropriately leverage technology and artificial intelligence (AI). Manage multiple projects, recurring responsibilities, and deadlines while maintaining accuracy and accountability. Contingent Workforce and Vendor Management (10%) Own and administer the continge