HR Business Partner – Learning and Development at FreedomPay in Philadelphia, PA

Job description

The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere. We are seeking a strategic, hands-on HR Business Partner to support a growing technology organization while helping strengthen employee and manager capability through targeted learning and development initiatives. This role will partner closely with leaders on talent management, employee relations, performance, organizational effectiveness, engagement, workforce planning, and talent acquisition needs, while also coordinating training programs and administering Cornerstone. The ideal candidate brings experience in payments, fintech, SaaS, or a similarly fast-paced environment. This is a hybrid position based out of our headquarters in Philadelphia. Main Job Responsibilities Serve as a trusted HR Business Partner to leaders and employees, translating business priorities into practical people, talent, and organizational strategies. Coach leaders on employee relations, performance management, policy interpretation, conflict resolution, team effectiveness, and organizational change. Partner with leaders on workforce planning, talent reviews, succession planning, development priorities, employee engagement, and retention. Support full-cycle recruiting needs, including role intake, sourcing, candidate pipeline development, interview coordination, candidate assessment, and offer partnership. Coach hiring managers on effective interviewing and selection practices while helping deliver a consistent, high-quality candidate experience. Use applicant tracking systems, LinkedIn Recruiter, job boards, and related recruiting tools to maintain accurate candidate workflows and support hiring outcomes. Identify capability gaps and translate business needs into focused learning plans for employees, managers, and teams. Coordinate the design, delivery, communication, and evaluation of training programs, including manager development, onboarding, compliance, professional skills, and role-specific learning. Administer and optimize Cornerstone, including assignments, curricula, user records, completion tracking, reporting, content management, and learner and manager support. Partner with subject-matter experts and external vendors to develop or source effective learning content and maintain accurate, current course materials. Use learning data, employee feedback, performance trends, and business outcomes to assess program effectiveness and recommend improvements. Support compensation, job leveling, talent acquisition, and organizational effectiveness initiatives as business needs require. Develop Excel-based reporting and analyses for talent, learning, recruiting, headcount, engagement, and workforce planning. Use AI and automation responsibly to improve HR service delivery, learning content, recruiting workflows, documentation, reporting, and the employee and candidate experience. Required Skills and Experience Bachelor’s degree in Human Resources, Business, O