Systems Engineer at ACI Worldwide in Bangalore

Job description

ACI powers the payments ecosystem - globally, and you power ACI. You'll innovate, collaborate, and grow - in an energetic technology culture with decades of proven success. ACIers - in all roles and levels - are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments. As a Systems Engineer in Pune/Bangalore, you will join ACI's Monitoring & Tools team and help operate and evolve the monitoring, observability and operational automation capabilities that support the world's payments ecosystem. You will work across established platforms such as Zabbix while helping expand our use of Grafana Cloud, modern telemetry and AI-assisted operations. Purpose of the Systems Engineer Role Implements, configures and contributes to the design of moderately complex monitoring, observability and systems-management solutions for internal customers. Administers and improves platforms used to collect, visualize, alert on and respond to infrastructure and application telemetry. Performs analysis of existing monitoring capabilities, identifies coverage and operational gaps, and recommends appropriate solutions based on reliability, supportability, security and cost. Works with engineering, application, infrastructure and operations teams to integrate telemetry sources, improve actionable alerting, support production incidents and increase automation. Contributes to the continued development of ACI's observability strategy across Grafana Cloud, Zabbix and related operational platforms. A Typical Day at ACI for a Systems Engineer Engineer, configure and administer monitoring and observability solutions for application and infrastructure environments. Build and maintain dashboards, alerts, data-source integrations and telemetry pipelines using Grafana Cloud and related technologies. Support the collection and analysis of metrics, logs and traces using technologies such as Prometheus, Loki and OpenTelemetry/Alloy. Administer and improve existing Zabbix environments, including templates, proxies, triggers, alert tuning, integrations and platform maintenance. Work with service and application owners to understand monitoring requirements and select the appropriate capability for each use case. Investigate monitoring gaps, alert noise and telemetry-quality issues, and implement sustainable corrective actions. Support production incidents by gathering evidence, assessing customer and business impact, following approved runbooks and escalation paths, and documenting actions and outcomes. Develop scripts and automation that reduce repetitive administration, improve onboarding and support reliable platform operations. Integrate monitoring and observability platforms with incident-management, event-management and automation tooling. Use approved AI capabilities to assist with troubleshooting, dashboard development, analysis, documentation and automation, while protecting sensitive operational data and validating generated outputs. Monitor platform consumption and contribute to cost-effective use of managed observability services. Work with internal teams and external vendors to resolve moderately complex technical and service issues. Anticipate and raise project, operational and technical risks to the appropriate stakeholders and participate in their resolution. Perform other duties as assigned. Understand and adhere to all corporate policies, including the ACI Code of Business Conduct and Ethics. Knowledge, Skills and Experience Needed to Succeed Experience administering and troubleshooting monitoring, observability or production-support environments. Hands-on experience with Grafana Cloud, Grafana OSS or a comparable enterprise observability platform, including dashboards, alerting, users, data sources and integrations. Experience working with one or more observability signals: metrics, logs or traces. Pra