Holiday Intern- Rooms at Four Seasons Hotels and Resorts in Chicago, IL

Job description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Our property is a vibrant hub of culture, style and energy and includes our newly transformed restaurant which embodies iconic luxury boldly reimagined to capture the essence of Chicago through inspired food, drink, art and music. Four Seasons Hotel Chicago is honored to be ranked as one of Conde Nast Traveler Reader's Choice Top 50 Hotels in the World. We offer 345 elegant guest rooms and suites: and a luxury spa. We are located steps away from the famed Magnificent Mile, glamorous North Michigan Avenue shopping and minutes from the city’s business and financial center. Adorn Restaurant features globally inspired cuisine starring the bounty of the Midwest. Adorn Bar showcases craft cocktails and a wine list that sparks conversation, all with a lively, convivial vibe beckoning to be discovered. About the Opportunity The Festive Rooms Division Internship is a unique development opportunity designed for high-potential hospitality professionals who aspire to build a future leadership career in luxury hospitality. This immersive internship provides hands-on exposure across multiple Rooms Division departments, including Front Office, Guest Services, Guest Experience, Concierge, and Housekeeping. Ideal for hospitality students and recent graduates, this role offers valuable operational experience while developing the skills, knowledge, and leadership foundation needed for a successful career within the luxury hotel industry. Key Responsibilities During the internship, you will: Gain hands-on experience across multiple Rooms Division departments. Support daily hotel operations while delivering exceptional guest experiences in line with Four Seasons standards. Learn and apply service recovery techniques, guest recognition practices, and personalized hospitality. Collaborate with team members across various departments to foster a positive and supportive hotel culture. Assist with guest communications through email and guest messaging platforms. Coordinate and action guest requests in a timely and professional manner. Support festive programming, special events, and seasonal activations throughout the hotel. Operational Exposure Interns can expect to assist with a variety of operational responsibilities, including but not limited to: Stripping guest rooms for Housekeeping. Performing room inspections and quality assurance checks. Assisting with guest luggage and arrival experiences. Supporting festive activities and holiday programming. Assisting with room setups and special guest requests. Delivering guest amenities. Serving as a Lobby Ambassador and providing proactive guest assistance. Escorting VIP guests throughout the property. Monitoring and responding to guest communications. Supporting guest request coordination and follow-up. Qualifications We are seeking candidates who possess: Current enrollment in, or recent completion of, a degree in Hospitality Management, Hotel Management, Tourism, or a related field. Previous luxury hospitality experience through internships, placem