Healthcare Operations Manager at Expeditors in Brisbane, CA

Job description

Description:  Employed in the position of Healthcare General Operative, working within the GDP Warehouse environment to ensure that all Healthcare products are handled and stored in accordance with current GDP best practices. Healthcare Manager Job-Specific Tasks and Duties: This section lists job-specific tasks and duties, such as the ones listed below, that are completed on a regular basis by the Healthcare Manager.  Conduct all GDP tasks as they relate to the district facility type and GDP Customer requirements that are outlined in the QA & Customer SOP In Expeditors owned or leased facilities, ensure that facilities and equipment are maintained to GDP standards Take responsibility for ensuring that all risks that may impact GDP activities or customer product are risk assessed. Report any security issues to the site security manager. Ensure all facility exits are secure preserving security, temperature-controlled areas, and rodent control. Ensure that any non-compliant stock is physically segregated and act on instructions from the GDP CR to Quarantine Returned, Rejected, Recalled or Falsified Products in line with company procedures. Ensuring that the Premises and Equipment are up to the required GDP standards of cleanliness, through the continued upkeep of the cleaning program. Report any sightings of pests or rodents. Approved Quality Agreements and Service Level Agreements are adhered to in line with the Customer SOP. Ensure compliance with agreed customer requirements as documented in the Customer SOP. Ensure that only GDP approved Service providers are used, when requested by the customer. Work with Branch CR to Manage Corrective Actions and Preventive Actions (CAPA) to ensure that the appropriate actions are documented and implemented correctly and timely. Ensure that customers have been informed in writing of any issues with shipments. Lead GDP initiatives in the district as they relate in the office operations & warehouse. Attend conference calls with the Healthcare Regional Team as required.   Participate in departmental and other meetings at the district as appropriate to discuss GDP Compliance in operations.  Participate in the District BCP review where Warehouse/storage contingency plans are applicable. Engage with Account Managers of district GDP Customers supporting on GDP quality topics. Primary point of contact for strategic RFQ’s with Product, GEO and CHQ Pricing teams. Work closely with Vertical team to understand thermal packaging capabilities and help to incorporate into unique solutions for Expeditors and our customers. Thermal Packing and TC Equipment management (Datalogger, Thermal Equip, Cargo Signal) Oversee Transition and Implementations for Healthcare customers. Assure key Healthcare attributes are included into SOP’s and operational processes. Develop a strong understanding, working with Vertical team and Product, of core carrier capabilities, maintain capability matrix’s and align carrier strengths with Expeditors and our customer’s needs. Work closely with carriers on executing unique, strategic solutions that benefit Expeditors and our customers. Demonstrated experience building and maintaining customer relationships, engaging customers on operational and strategic initiatives, and identifying opportunities that support service excellence, customer retention, and business growth. Expeditors Key Performance Expectations: Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees). Job Execution: Consistently completes quality work that mat