Healthcare Emergency Communication Specialist - Dallas at Texas Health Resources

Job description

Healthcare Emergency Communications Specialist Bring your passion to Texas Health So We Are Better + Together Work Location: Texas Health Dallas, 8200 Walnut Hill Lane Dallas, TX 75231 Work Hours: Full-Time: Rotating Shifts Department Highlights: Paid training. Friendly family-orientated environment. Qualifications Here’s What You Need: Education · High School Diploma or Equivalent Required. Experience · 1 Year experience in emergency communications, emergency management, healthcare operations, public safety communications, security operations center operations, law enforcement communications, military operations, customer service, or related field. Required. · 6 Months Knowledge of National Incident Management System (NIMS). Preferred. · 6 Months Security Operations Center monitoring platforms Preferred. Licenses and Certifications · Basic Telecommunications Certification other TCOLE related classes 12 Months Required And · TLETS - Texas Law Enforcement Telecommunication Systems Certification CJIS 90 Days Required And · NIMS 100,200,700,800 90 Days Required And · BLS - Basic life support CPR Upon Hire Required Skills · Must pass pre-employment psychological exam, including CJIS fingerprint screening, drug and alcohol testing. · Must pass pre-employment physical and drug screen. · Must accurately type 40 words per minute. · Must be able to demonstrate multi-tasking abilities. · Must be able to demonstrate working knowledge of personal computers and electronic equipment. · Must be able to demonstrate ability to think clearly and act effectively in emergency situations. · Must be able to effectively use telephone headset and telephone receiver. · Must have an ability to maintain professional and courteous communications. · Must have effective written and oral communication skills. · Must be able to make sound judgements based on training received. · Must remain calm and demonstrate ability to effectively respond in stressful and/or high-pressure emergency situations. · Must interact with public and fellow employees in a tactful and diplomatic manner. · Must be able to work flexible and rotating shifts to include nights and weekends and holidays. · Must be able to perform other duties as directed by supervisor. · Must possess high levels of alertness, attention to detail, and have sense of urgency · Must be able to follow, practice and utilize General Orders to ensure the safety of officers, hospital staff, patients and visitors. · Must interact with public, fellow employees, peers, executive, medical staff, department heads and staff in other departments, patients/families, vendors and other customers in a manner that represents Texas Health Resources positively, in a tactful and diplomatic manner. · Ability to listen/comprehend and articulate over radio transmitters. · Must complete a personal history statement. May be subject to further written and/or oral pre-assignment test/training. · Must be able to make sound judgments. Must be able to testify in court to I if requested. · Must obtain and maintain required certifications, including Basic Telecommunications Certification, TLETS Certification, CPR, and any applicable TCOLE, CJIS, TCIC, and NCIC requirements. · Ability to communicate effectively over radio, 2 way and multi-channel, and telephone systems, maintain composure during emergencies, exercise sound judgment, and manage multiple tasks simultaneously in a fast-paced environment. · Must be willing and able to travel to other Texas Health Resources locations, as needed. What You Will Do: Emergency Communications & Incident Management · Serve as the central communications point for emergency and non-emergency requests for police, security, safety, and organizational support services across Texas Health Resources. · Receive, assess, prioritize, and coordinate incoming calls for service from employees, patients, visitors, physicians, contractors, and external partners. · Question callers to determine the nature, location,