Healthcare Account Executive II at GuideWell

Job description

Get To Know Us! WebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans. What is your impact? The Account Executive II is responsible for managing and directing the front line relationship with clients including, but not limited to, key decision makers – HR leadership, distributors (brokers), and C-level- partners, and internal staff delivering the total healthcare benefit solution. Incumbent are responsible for managing the strategic partnership with high revenue/key clients and all vendors/consultants involved, performing analysis and assessment of the benefit plan, recommending strategies and solutions, ensuring superior service levels and plan effectiveness, overall retention of the business, and upsell WebTPA products – where appropriate. The Account Executive II will also be responsible for managing and developing the internal dedicated team members (in part or in whole within a pod environment) that are assigned to support their key client or block of clients. This position manages key clients (5,000+ employees) with high impact/revenue/profitability What Will You Be Doing: Key Client Management and Strategy: -Manage a small block of clients with at least one jumbo/key client assignment (5,000+ employees) and for retaining revenue/profitability of their block of clients. Key Client Support: -Build and maintain a strong understanding of product/service delivery systems and infrastructure adequate to identify and address problems and issues, including information requests, expeditiously -Respond to client inquiries within 24 hours, acknowledging and building expectations for resolution -Deliver on commitments -Create and maintain a proactive communication strategy with clients, related distributors, business partners, and consultants adequate to identify and address problems and issues expeditiously. Develop and maintain familiarity with WebTPA reporting and analysis tools adequate to report plan performance metrics to brokers, consultants, and clients. Deliver complex reporting including utilization metrics, plan operating metrics to clients and make recommendations to plan leadership. Supervisory Responsibilities: Assist leadership team in guiding, developing and mentoring Account Managers and Account Management Associates. Will also be responsible for directly managing/supervising a team of Associates including those who directly or indirectly work with their block of business. Work as a responsible team member supporting projects relating to problem resolution, research, implementations, enrollments, and renewals. Assure delivery of fully executed client contracts including but not limited to ASA, Plan document, Compliance, Network, PBM, BAA, etc. -Build and maintain effective feedback infrastructure to gather critical intelligence on client satisfaction from all sources related to the client's total product/service delivery system, including brokers, consultants, vendors, partners, stop loss carriers, etc., to assure maximum opportunity to retain the business and related revenues. -Analyze and evaluate client's plan performance and seek out opportunities to upsell/cross sell WebTPA products and services, or revenue producing partner products and services, while improving the overall service experience to clients and their members. -Develop and maintain a thorough understanding of client’s objectives for their plan; discuss key performance indicators, analyze issues, and recommend/model changes necessary to achieve those objectives. -Evaluate client needs and lead cross functional teams to design, plan, configure, and implement products and services on a timely basis - Renewals, New Client implementation. -Oversee team members who are directly servicing the client and set priorities and deliverables for the team in relation to mutually agreed upon client-specific objectives and priorities. Re