Head of Regional Digital Transformation & User Experience at ASM in Phoenix, AZ

Job description

Step into a career with ASM, where cutting edge technology meets collaborative culture. ​ For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential. Job's mission ASM is evolving Global IT into Global Digital Transformation (GDT), with a stronger focus on business partnership, digital transformation, modern technology foundations, data, AI and measurable business value. The Head of Regional Digital Transformation (DT) & User Experience will lead ASM’s regional digital operations across Asia, Europe and Americas. The role is accountable for delivering a reliable, secure, consistent and employee-centric digital experience across ASM locations, including offices, manufacturing sites, warehouses, labs and customer-facing environments. This role moves beyond traditional IT support. As digital, data, Artificial Intelligence and automation become embedded into our daily work, the regional DT organization must evolve from reactive local support into a proactive, intelligent and experience-led team. The role acts as the regional voice of employees, sites and local business operations within GDT, ensuring that local needs are understood, prioritized and converted into structural improvements, automation opportunities and measurable service-quality enhancements. This role is key to ASM’s next phase of digital transformation. As new technologies become embedded into everyday work, the quality of regional digital operations will directly influence employee productivity, adoption, operational resilience and trust in GDT. What you will be working on Lead regional digital operations across all regions Build a globally consistent and regionally responsive operating model for site support, service delivery, endpoint support, access operations, workplace technology, local infrastructure and executive support. Ensure regional teams are closely connected to local business needs while operating within global GDT standards. Lead regional teams and service partners with clear standards, roles, processes and performance expectations across countries, cultures and time zones. Ensure reliable hands-on technology support and local operational continuity across offices, factories, warehouses and labs. Improve joiner, mover and leaver support by strengthening turnaround, user communication and governance alignment. Improve collaboration between regional and global GDT teams and drive continuous improvements. Promote a culture of ownership, service mindset, continuous learning, collaboration and accountability. Prepare regional teams for the future of work, where AI, automation, data, cybersecurity and digital platforms become increasingly embedded in operations. Strengthen business partnerships and support change enablement Act as the focal point of GDT across the region, building trusted relationships with site and regional leaders, and key user communities. Work with Digital Transformation Business Partners to surface regional demand, local friction points and opportunities for digital improvement. Ensure regional readiness for major transformation initiatives, including ERP, PLM, CRM, data platforms, AI-enabled services, cybersecurity programs and digital workplace changes. Translate global change and adoption plans into practical regional actions, communications, training support and engagement activities. Own digital employee experience and service quality Own and continuously improve the digital employee experience acr