Head of Field Sales Operations at Zoom Communications

Job description

What You Can Expect As Head of GTM Field Operations, you will lead the operational strategy that keeps Zoom's go-to-market engine running with precision and purpose. In this senior people manager role, you will translate cross-functional data into clear decisions, build scalable operational frameworks, and guide field sales teams toward measurable revenue outcomes. Day to day, you will partner with stakeholders across functions and geographies to drive alignment on business planning, readiness initiatives, and performance priorities. The scope is broad and the work is consequential: your contributions will directly shape how Zoom's field organization grows and operates. About the Team Our Sales Operations and Business Planning teams sit at the center of Zoom's revenue strategy, providing the analytical rigor, operational infrastructure, and cross-functional partnership that enable our field organizations to scale efficiently. We move quickly, hold ourselves to high standards, and stay focused on delivering outcomes that move the business forward. Responsibilities Lead and develop high-performing sales operations and business planning teams, fostering a culture of accountability and continuous growth Drive cross-functional business planning and the execution of revenue operations initiatives to maximize growth and operational efficiency Develop and implement sales strategies, performance metrics, and operational processes that support field sales team goals at scale Oversee annual and semi-annual sales readiness planning, ensuring alignment across functions and geographies Define and track key performance indicators across the GTM organization, translating insights into actionable recommendations for senior leadership Partner with cross-functional stakeholders to promote collaboration and remove barriers to business success Evaluate existing operational processes and design scalable systems and workflows that improve efficiency and support Zoom's growth trajectory Coach, mentor, and develop individuals and teams across multiple channels and communication modes What We're Looking For 8+ years of leadership experience in sales strategy, sales operations, or revenue operations within a SaaS or technology company Demonstrated track record of driving results in a dynamic, fast-changing environment, with the ability to work both independently and collaboratively Strong consultative skills and business acumen, with experience translating complex data and business challenges into strategic recommendations Experience leading organizational change management initiatives with the ability to influence and align cross-functional stakeholders Proven ability to coach, mentor, and develop teams and individuals across multiple channels and working modes Strong critical-thinking and problem-solving skills, with a track record of evaluating complex processes and designing scalable workflow improvements Willingness to travel domestically and internationally as required Salary Range or On Target Earnings: $150,800.00 - $329,900.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 11/30/26 Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-wi