Head of Enterprise Semantic Analytics & BI Platforms at Citizens

Job description

Head of Enterprise Semantic Analytics & BI Platforms will lead the development and execution of Citizens’ enterprise semantic analytics strategy, with primary accountability for building a scalable, governed, and auditable semantic delivery capability on the AtScale platform. This leader will establish the operating model, processes, governance, and delivery discipline required to translate business requirements into trusted semantic models supporting reporting, analytics, self-service, and natural language query capabilities across Citizens. The role will partner closely with business leaders, Enterprise Data & Analytics, Data Management, Technology, and external partners, including Tiger Analytics. The SVP will lead a small team of technical experts and coordinate cross-functional resources across the U.S. and India. This is a highly visible transformation role requiring strong technical credibility, executive presence, operating discipline, and the ability to create a new enterprise capability where an established operating model does not yet exist. Approximately 80% of the role will focus on semantic analytics, NLQ, governance, delivery, adoption, and transformation, with approximately 20% focused on BI platform strategy and modernization. Key Responsibilities Enterprise Semantic Analytics & Delivery - Establish and lead the enterprise semantic layer operating model using AtScale. - Create a repeatable process spanning business requirements, metric definition, semantic model design, development, validation, certification, deployment, and ongoing management. - Establish an auditable and traceable workflow linking requirements, metric definitions, design decisions, development artifacts, validation results, approvals, and production releases. - Ensure semantic models are scalable, reusable, governed, and aligned with enterprise data standards. - Partner with business stakeholders to translate analytical needs into clearly defined requirements and governed metrics. - Drive standardization, reuse, automation, and continuous improvement across the semantic development lifecycle. Partner & Delivery Management - Lead the relationship with Tiger Analytics for semantic layer design and development. - Establish clear roles, delivery expectations, quality standards, and governance across Citizens and external partner teams. - Provide oversight and technical challenge to solution design and development. - Leverage Tiger’s capabilities and accelerators while simultaneously developing Citizens’ internal semantic expertise. Validation, Governance & Controls - Establish the validation and certification framework for semantic models and governed metrics. - Ensure results are reconciled with authoritative sources and appropriately validated by business and data owners. - Establish controls supporting auditability, traceability, lineage, data quality, approvals, and change management. - Partner across Data Governance, Risk, Finance, Technology, and the business to resolve conflicting definitions and clarify ownership. Business Adoption & Value Realization - Own business adoption of semantic models across reporting, analytics, and self-service use cases. - Establish adoption and value metrics covering utilization, reuse, stakeholder satisfaction, and business outcomes. - Drive migration from fragmented or duplicative reporting logic toward governed enterprise metrics. - Lead the organizational and process changes necessary to make semantic analytics part of how the business operates. Natural Language Query & AI-Enabled Analytics - Lead the development of Citizens’ enterprise natural language query capability. - Establish the architecture, governance, security, controls, and operating model necessary to safely enable conversational access to enterprise data. - Ensure NLQ capabilities are grounded in governed semantic models and certified metrics. - Define a roadmap for expanding conversational and agentic analytics capabilities across Citizens