Head of Data, MI, Governance and Oversight at Markel in Leeds

Job description

Head of Data, MI, Governance & Oversight Flexible UK Location | Leeds, Manchester, Birmingham or London Hybrid Working (3 Days Per Week in Office) Permanent | Leadership Role Shape the Future of Data-Led Decision Making at Markel UK ! This is a rare opportunity to build and lead a newly created function at the heart of Markel UK's transformation journey. We're looking for an exceptional leader to head up our Data, MI, Governance & Oversight team; a role with real influence, visibility and impact across the business. Reporting directly to the COO and working closely with the UK Executive Team, you'll bring together data, analytics, governance and customer outcome oversight to help shape strategic decision-making and drive sustainable business growth. This is not a hands-on technical data role. Instead, we're looking for a commercially minded leader who can connect people, insight and strategy. Someone who can translate complex information into meaningful business stories, influence senior stakeholders and create a clear vision for how data and governance support the future success of the business. The Opportunity: As Head of Data, MI, Governance & Oversight, you will lead an integrated function responsible for: Data strategy and governance Management information and reporting Business performance analytics Customer outcome monitoring Conduct risk oversight Governance frameworks and executive reporting You'll work across the UK business while partnering with international colleagues to ensure we leverage enterprise capabilities, data platforms and governance frameworks already established across the wider Markel Group. The role is central to helping Markel UK become a more insight-led organisation by transforming data into meaningful actions, improving governance effectiveness and creating stronger connections between operational performance, customer outcomes and strategic decision-making. What You'll Be Doing: Lead the UK Data & MI Strategy Define and deliver a clear vision for data, MI and analytics across the UK business. Create a single, trusted view of business performance for senior leaders. Improve reporting capabilities and executive decision-making through meaningful insight. Drive adoption of Group data standards, tools and reporting frameworks. Drive Insight Across the Business You'll help the business understand performance through three critical lenses: Financial Performance Gross Written Premium (GWP) Net Written Premium (NWP) Revenue and profitability Commission performance Forecast versus actual performance Portfolio & Technical Performance Loss ratios Portfolio health Risk quality indicators Underwriting performance metrics Operational Performance Quote and conversion funnels Customer and broker journeys Operational KPIs Productivity and service metrics Strengthen Governance & Customer Outcomes Enhance governance and oversight frameworks. Improve the use of data-driven oversight and monitoring. Support Consumer Duty requirements and customer outcome reporting. Identify emerging risks, trends and opportunities for intervention. Deliver high-quality governance reporting to senior stakeholders. Lead and Influence Provide leadership to a growing team spanning data, MI, analytics and governance. Partner with senior leaders across Operations, Finance, Risk, Compliance, Underwriting and Technology. Build strong relationships with UK and International stakeholders. Translate complex information into clear, actionable business recommendations. Help shape the future direction of the UK business through insight and influence. What We're Looking For: We're interested in leaders who combine strong commercial awareness with proven experience in data, analytics and business performance. Essential Experience Significant leadership experience within Data, MI, Analytics, Performance Management or Governance functions. Strong insurance industry experience, either commercial or personal lines. Proven ability to create insight-led