Head of Data Center IT Infrastructure at Nebius

Job description

About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D. The Role We’re looking for an experienced leader to own data center IT operations across APAC, covering both Nebius-owned and colocation sites. You will lead operations for GPU and high-performance computing (HPC) infrastructure, including high-density and liquid-cooled platforms. In this role, you will build and scale the regional operations organization and own the full operational lifecycle: preparing new sites for service, delivering reliable 24/7 support, managing hardware assets and returns, and overseeing changes to infrastructure in production. Your responsibilities will include: Full-stack IT operations Define and run the support model per site: 24/7 L1/L2 on-site, L3, on-call/duty coverage; final escalation point for critical incidents; RCAs and preventive actions. Own post-acceptance change management: upgrades, migrations, maintenance windows, decommissioning. Ensure availability and performance of compute, storage and network infrastructure in operation. New sites into operations Own operational readiness for every new DC : staffing, access, tooling, monitoring, ticketing, spares, documentation. Define acceptance criteria and handover from the Project team; sign off on acceptance into operations. RMA , asset & spare management Own the global asset lifecycle: intake, CMDB accuracy, audits, decommissioning and e-waste. Own RMA end to end: OEM channels, warranty terms, partner/franchise RMA integrations. Set spare-zone standards and stock levels per site; balance spares against failure rates and SLAs. Service governance & vendors Own SLAs and OLAs with platform, storage, network, internal teams. Manage colocation, field-service, outsourcing and OEM relationships: scope, SLAs, performance, disputes. Manage and report operational KPIs, risks and capacity to senior management and colocation tenants. Team, processes & compliance Org design and headcount forecasting from the DC launch pipeline; own the hiring pipeline (JDs, interview loops, recruiters, outsourcing, internships). Own ITDC processes, SOPs/runbooks, documentation and Jira/Confluence standards; competency and training frameworks. Ensure audits readiness, security posture reviews, DC access management and EHS adherence. We expect you to have: 10+ years in data center IT operations including hands-on infrastructure support; 5+ years leading managers across multiple sites or countries. Experience taking new data centers or clusters from build into operations. Deep operational knowledge of RMA , asset management and spare planning at scale. Familiarity with GPU/ HPC infrastructure and its failure modes. Experience owning SLAs/OLAs and RACI between infrastructure teams; strong ITIL / ITSM grounding. Vendor and contract management with colocation providers, field-service vendors and OEMs. Experience building and scaling teams; fluent English; readiness to travel. It Will Be an Added Bonus If You Have Experience with GB200 / GB300 -class liquid-cooled deployments ( DLC , CDU operations). Experience with franchise or outsourced DC operating models. Audits experience; ITIL or PMP certification. Benefits & Perks: Competitive compensation Career growth and learning opportunities Flexibility and ownership Collaborative and innovativ