Head of Bedrock Operations Center at Bedrock Robotics in San Francisco, CA

Job description

Join the team bringing autonomy to the built world At Bedrock, we're moving AI out of the lab and onto real job sites. Our team includes veterans who helped launch Waymo, scaled Segment to a $3.2B acquisition, and grew Uber Freight to $5B in revenue. We retrofit the heavy equipment contractors already own, starting with excavators, so experienced crews can safely take on more projects and deliver more of the critical infrastructure our society needs. In August 2026, Bedrock-equipped excavators began doing fully autonomous, paid work on live commercial job sites. We've more than doubled our customer base since 2025, and our machines now work with contractors across the South, Midwest, and Mid-Atlantic In October 2026, we raised a $600M Series C co-led by CapitalG and Emergence Capital, bringing our total funding to nearly $1B. We're using it to put more autonomous machines to work, build the field and operations teams behind every deployment, and expand into new machine types and job-site tasks. This is where algorithms meet steel-toed boots. You'll work alongside construction veterans and world-class engineers to solve physical-world problems that simulations can't touch. If you're ready to do meaningful work on hard problems, we'd love to have you join us. ABOUT THE ROLE We are seeking a Head of Bedrock Operations Center (BOC) to build and lead the central, always-on hub that oversees our deployed autonomous machines. As the Bedrock System deployments scale across new states, new machine types, and a next-generation platform, the BOC is how we keep every machine safe, productive, and supported around the clock. This role owns three core functions: Remote Assistance, supporting autonomous machines in real time when they need a human decision; Customer & Partner Support, the single front door for customers, partners, and field teams; and Central Operations, which provides live visibility, dispatch coordination, and incident coordination and command. The Head of BOC owns the Operations Center's operating model, organization, tooling requirements, performance, and manpower oversight. The BOC is accountable for the safe remote operations, uptime, and responsiveness our customers experience. Reporting to the VP of Operations, this leader is a critical thought partner to Product and to Operations Leads across the company. WHAT YOU'LL DO Operations Center Strategy & Build-out Define the BOC operating model, org structure, and coverage model (shifts, time zones, follow-the-sun) as the fleet scales Build and lead the BOC leadership team and a growing workforce of shift leads and specialists Own workforce planning and ensure adequate, qualified staffing; Partner with Product and Engineering on machines-per-operator ratios against fleet growth, product mix, and new machine types Own the physical and technical readiness of the Operations Center, including infrastructure, redundancy, connectivity, and business continuity Remote Assistance Own round-the-clock remote operations for autonomous machines, including response-time SLAs, escalation protocols, and clear decision authority Establish safety-first standards for remote interventions, remote stops, and hand-offs to on-site personnel, in partnership with Safety teams Build training, certification, and quality-assurance programs for remote assistance operators Analyze intervention data and partner with Autonomy Engineering to reduce interventions and improve machine autonomy over time Customer & Partner Support Build and lead a tiered support function (L1 / L2 / L3) with clear escalation paths into Field Operations, Service, Hardware, RA, and/ or Engineering Define and deliver support SLAs tailored to each product line and customer commitment Own ticketing, knowledge base, and customer communication standards; turn voice-of-customer trends into fixes Partner with the Commercial team on customer onboarding, service commitments, and account health Central Operations / Command & Control Own