HCM Systems Administrator at Bank OZK in Little Rock, AR

Job description

Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We’re investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers. The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits . Job Purpose & Scope The HCM Systems Administrator supports the administration, configuration, maintenance, and continued enhancement of assigned enterprise business systems, with primary responsibility for Workday Human Capital Management (HCM). This role provides hands-on system administration support throughout the Workday HCM migration and implementation and helps establish sustainable post-implementation processes, controls, documentation, and support. The position partners with Human Resources, Technology, project teams, vendors, and other stakeholders to translate business requirements into effective system configurations and reliable solutions that support the Bank’s strategic objectives. Essential Job Functions Administers assigned Workday HCM functionality, security, business processes, workflows, notifications, reference data, and related system configurations in accordance with approved requirements and governance standards. Supports the migration and implementation of Workday HCM, including requirements validation, configuration review, data conversion activities, integration coordination, testing, issue resolution, deployment readiness, and post-production stabilization. Serves as a primary point of contact for Workday HCM system administration questions, incidents, service requests, and enhancement needs from Human Resources and other business stakeholders. Performs triage and root-cause analysis for reported system issues; resolves configuration or process issues within assigned authority and escalates technical, integration, or vendor-related matters as appropriate. Completes routine system maintenance and approved configuration changes to enable new functionality, improve usability, strengthen controls, and support evolving business requirements. Creates, maintains, and executes unit, regression, integration, and user acceptance test plans and scripts for Workday HCM releases, implementations, enhancements, and defect corrections. Assists with Workday release management by reviewing upcoming functionality, assessing potential impacts, coordinating testing, documenting decisions, and supporting approved feature adoption. Partners with Human Resources, Technology, project management, information security, data, and other business units to identify system and process gaps and recommend practical solutions. Supports data quality and system integrity through validation, reconciliation, audit review, and troubleshooting of Workday HCM data, transactions, and business processes. Maintains system administration documentation, configuration records, process maps, testing evidence, support procedures, and user guidance so materials accurately reflect current Workday HCM capabilities and controls. Supports role-based security administration and access reviews in coordination with appropriate stakeholders, following the Bank’s access management, confidentiality, and segregation-of-duties requirements. Coordinates with Workday, implementation partners, and other third-party vendors as needed to research issues,